Third Party Defence Claims Handler

Join FMG as a Third Party Claims Handler and enjoy some outstanding benefits...

Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include...
Salary - From £24,854 - £28,842 per annum based on experience.
Bonus - Generous bonus based on your individual and business performance.
Hybrid Working - You'll be provided with a company laptop on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Training and Professional Development - We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.

If you're looking to develop your claims career with a growing organisation that invests in its people, we'd love to hear from you.

As a Third Party Claims Handler, you'll manage your own portfolio of motor claims from notification through to settlement. Your role will focus on investigating liability, negotiating settlements, managing claim costs, and delivering excellent customer service throughout the claims journey.

Working within our Claims Management team, you'll deal with insurers, solicitors, customers, and third-party representatives to achieve the best possible outcome for our clients while avoiding unnecessary litigation wherever possible.

• Managing your own caseload of third-party motor claims from start to finish.
• Investigating liability and reviewing evidence to support claim decisions.
• Negotiating settlements to achieve the best commercial outcome.
• Handling credit hire and personal injury claims (OIC/MOJ).
• Challenging excessive or disputed claim costs where appropriate.
• Liaising with customers, insurers, solicitors, and third-party representatives.
• Keeping claims progressing efficiently and meeting service targets.
• Providing a professional, friendly, and customer-focused service.

• First and foremost, you will have a good understanding of the insurance claims industry and have ideally knowledge of credit hire and personal injury claims.
• You'll be highly conscientious and self-motivated.
• You'll have strong questioning and negotiation skills and be able to effectively take ownership for and prioritise your workload.
• You'll be ambitious in wanting to learn and develop their knowledge of motor claims and fleet management.
• You'll have excellent customer service and communication skills. You'll provide a first-class service to our clients and will help build and develop relationships.