Customer Claims Handler

• Claims experience. Previous insurance claims experience, ideally within motor insurance.
• Fast paced customer service. You have worked in a fast paced customer service environment, ideally a call centre.
• Comfortable on phone and live chat. You are happy speaking to customers directly, in both channels.
• An eye for detail. You notice what does not add up, and you build rapport easily.
• Prioritisation. You can multitask, set priorities and manage your time effectively.
• You work AI-first. You will use AI daily here, and we mean daily. You do not need to arrive an expert, but you do need to arrive curious, experiment fast, and take ownership of getting good quickly. People who wait to be trained will find this uncomfortable.

Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
• Cutting-edge systems and tools, so you always have what you need to drive your impact

Insurance hasn't changed much in over a century. The way we live, work and travel has.

Good drivers are the entire point of Zego. Seven in 10 drivers on the road are consistently good, but until telematics came along there was no way to prove it, so nearly everyone paid a price based on averages. Zego is the company built to change that.

At Zego, we're leading the AI evolution in insurance.

A motor claim usually lands on a customer's worst day. In 18 months, Zego customers in that position will get a clear, fair outcome quickly, because you own their claim from first assessment through to settlement. Liability decisions will be accurate, costs controlled, and fraud caught early.

• Settle a portfolio of motor claims through to final resolution, with accurate liability assessment and proactive cost control.
• Assess recovery and total loss claims using the evidence available, including dash cam footage, witness statements and police reports.
• Negotiate with other insurers, solicitors and credit hire companies to manage costs and settle losses.
• Resolve disagreements over settlement figures and liability decisions with patience and data backed explanations.
• Issue settlements for repairs, medical bills and vehicles once a claim is finalised.
• Catch fraud early by investigating indicators and cross-referencing claim details against industry databases.
• Keep internal systems and customer files up to date, respond promptly to customer queries, and route customers to the right supplier.

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It is about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It is a serious investment and consistently one of the best parts of the year. Here is what the last one looked like.