Fleet Controller

What You'll be Doing

As a Fleet Controller, you'll be responsible for managing the day-to-day operations of vehicle maintenance, ensuring that any breakdowns, defects, or repairs are handled promptly and with attention to detail.
You will work in a fast-paced environment and collaborate with various teams to ensure that vehicles are returned to service quickly with minimal disruption to customers.
You must be able to manage your own workload, working under pressure and maintaining high standards of service.

Key Responsibilities

• Record and track defects, breakdowns, and repairs in the SQL system, ensuring accurate and timely updates.
• Coordinate with suppliers to ensure the correct parties are dispatched for breakdowns and defects, ensuring compliance with warranty, R&M, and contract maintenance guidelines.
• Oversee repairs and ensure they are carried out in a timely and cost-effective manner, keeping customers informed throughout the process.
• Accurately challenge and check costs, sourcing cost-effective parts where necessary.
• Proactively manage the customer's fleet in partnership with operational teams, minimizing Vehicle Off Road (VOR) incidents.
• Liaise with suppliers to resolve maintenance issues, ensuring correct diagnosis and managing repair time and costs.
• Maintain excellent communication with customers, providing updates on repair progress, costs, and vehicle downtime.
• Manage customer queries and escalate issues when necessary, ensuring a satisfactory resolution.
• Collaborate with the wider team to improve processes and resolve communication challenges.

What You'll Bring

Experience

• Min 3-5 years experience in Fleet or LCV and HGV mechanical/technical experience.
• Ability to work in a fast-paced, demanding environment

Skills

• Excellent verbal and written communication skills.
• Strong telephone-based customer service skills.
• Excellent time management and organisational skills, with experience of managing multiple conflicting priorities.
• Basic IT knowledge
• Sound financial comprehension and ability to manage costs.

Behaviours

• Professional attitude and behaviour.
• Organised, reliable, and trustworthy.
• Strong team player who works collaboratively across departments.

Reward

• Salary from £29,000 - £31,500
• Company Bonus on top of salary
• Agile working / Hybrid working after successful probation period
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Life Cover
• Access to our own Zenith GP - on site and virtual for self and immediate family
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work - save money on everyday essentials with access to shopping discounts

Flexible Benefits include

• Buy / Sell Holidays
• Critical Illness cover
• Dental Cover
• Cash Plan
• Cycle to Work Scheme
• Tech scheme

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.