Customer Service Advisor

Customer Service Advisor

40 hour week | 1 in 3 Saturday | Performance Bonus

Here at Williams Motor Group, our Customer Service Advisors play a vital role behind the scenes, acting as the first point of contact for customers booking services and supporting the smooth flow of work into our aftersales departments.

This is a telephone-based role, ideal for someone who enjoys speaking with customers, handling a high volume of calls and working in a structured, professional environment.

Earnings and progression

We offer a competitive salary of £27,600, with the opportunity to earn up to £6,000 in commission each year based on performance.

This is a role where strong performance is recognised, giving you the chance to build your earnings over time while developing your skills within a structured, supportive environment.

Working Pattern

This is a full‑time role, averaging around 40 hours per week across Monday to Friday, with shifts scheduled between 8.00am and 6.00pm.

You'll also work Saturday mornings on a 1‑in‑3 rota (8.30am-12.30pm).

About the Customer Service Advisor Role

As a Customer Service Advisor within our bookings team, you'll manage inbound and outbound calls, arrange service appointments and ensure customer information is captured accurately and efficiently.

You'll work as part of a dedicated bookings function, supporting multiple sites and ensuring customers receive a clear, professional and consistent experience from their first contact with Williams.

This is a non-customer‑facing role, focused entirely on telephone communication, system accuracy and customer support.

What you'll be doing as a Customer Service Advisor

• Handling inbound and outbound customer calls in a bookings environment
• Arranging service and aftersales appointments accurately and efficiently
• Capturing and updating customer details on internal systems
• Providing clear information and setting expectations with customers
• Working closely with service and aftersales teams to support daily operations
• Managing workload professionally in a fast‑paced call-handling role

What we're looking for

• Previous experience in a telephone‑based customer service or call‑handling role is preferred but not essential
• Strong verbal communication skills and a confident telephone manner
• Accuracy, organisation and attention to detail
• Ability to work efficiently in a fast‑paced, target‑driven environment
• A positive, professional and team‑focused approach

What we offer

• Opportunity to earn up to £6,000 in commission each year based on performance
• Extensive training and ongoing coaching
• Clear career progression opportunities across Williams Motor Group
• Prestige staff car options and staff discounts across the Group
• Modern facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long‑term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children's Christmas party

Why work for Williams

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We're proud of our people, our heritage and our core beliefs and we're always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you enjoy helping customers and want to build your career within a supportive, premium environment, we'd love to hear from you.

Apply now and join us in delivering The Difference is Williams as our new Customer Services Advisor!