Drive Through Host/Concierge

Drive Through Host / Concierge

Performance Bonus | 1 in 2 Saturdays | Premium automotive environment

Here at Williams, our Drive Through Hosts play a vital role in creating an exceptional first impression, ensuring every customer receives a warm welcome and a seamless service experience from the moment they arrive.

This is an opportunity to join a professional, well‑equipped dealership environment where customer care, organisation and teamwork are at the heart of everything we do.

Earnings and progression

We offer a salary of £29,835 with an additional performance bonus of £900 per year.

Working pattern

Monday to Friday, on either a 7.30am- 5.00pm shift or 8.30am-6.00pm and 1 in 2 Saturday Mornings 9.00am-1.00pm

About the Drive Through Host / Concierge role

As a Drive Through Host, you'll be the first point of contact for all service customers, ensuring they feel welcomed, informed and supported throughout their visit. You'll work closely with Service Advisors, to ensure every vehicle is checked in accurately and every customer receives a smooth, efficient experience.

This role is ideal for someone who is confident, well‑presented and passionate about delivering outstanding customer service.

What you'll be doing as a Drive Through Host / Concierge

• Greeting customers professionally welcoming all visitors promptly, introducing yourself and confirming their appointment
• Escorting customers to the lounge offering refreshments and ensuring they meet the correct colleague
• Liaising with Service Advisors clearly communicating customer needs and additional work
• Checking in vehicles photographing and recording damage, tagging keys in the security system
• Managing customer flow ensuring no customer is left waiting unnecessarily
• Maintaining vehicle standards, ensuring all cars are clean, parked correctly and ready for handover
• Keeping the working environment tidy

What we're looking for

• A professional, polite and customer‑first attitude
• Strong communication and organisational skills
• Ability to remain calm and efficient in a fast‑paced environment
• Smart personal appearance and excellent attention to detail
• Flexibility to work overtime when required
• Commitment to health, safety and company standards
• Full UK Driving License

What we offer

• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave-30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long-term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children's Christmas party

Why Williams Motor Group

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We're proud of our people, our heritage and our core beliefs and we're always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you enjoy delivering great customer service and want to work in a forward-thinking, premium automotive business, we'd love to hear from you.