Parts Advisor

• Strong customer service and communication skills
• Good organisation and attention to detail
• Ability to work well in a fast‑paced team
• Basic computer skills and familiarity with stock systems

• Previous experience in an automotive parts or motor trade environment (desirable)

We offer a competitive salary of £28,610- £29,485 depending on experience with an additional £3,000 available through performance‑related bonus.

• Monthly performance bonus, of £3,000 per year - earn even more for great performance
• Career development plan, including full manufacturer training and certification
• Structured working hours, averaging a 42 hour week with Saturday mornings on a 1‑in‑3 rota
• Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long-term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children's Christmas party

Here at Williams, our Parts Advisors play a key role in keeping our aftersales operations running smoothly, ensuring customers and workshop teams receive the right parts, at the right time, with exceptional service.

As a Parts Advisor, you'll be responsible for delivering a prompt, professional service to both retail customers and internal departments. You'll identify, source and supply vehicle parts and accessories, ensuring accuracy, efficiency and excellent communication throughout the process.

This role is ideal for someone who is organised, customer‑focused and thrives in a fast‑paced environment.

• Providing professional customer service supporting customers and workshop teams with parts enquiries
• Identifying and supplying parts ensuring accuracy and efficiency
• Processing orders and returns following company procedures
• Maintaining stock records assisting with stock checks and audits
• Monitoring back orders keeping customers updated on availability
• Maintaining a clean, organised department
• Supporting sales targets contributing to departmental objectives

42hour week | 1 in 3 Saturdays | OTE up to £32,850 DOE

This is a full‑time role, working Monday to Friday, 8.30am-5.30pm with 1 in 2 Saturday mornings 8.30am-12.30pm.