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Emergency Department Administration and Systems Manager

On-site in Bury St Edmunds·Full-time·Added today (last checked 9 Nov)

West Suffolk NHS Foundation Trust

38 open roles

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Our summary

Salary: £39,959 - £48,117 a year
About £2,690 - £3,180 a month after tax.
Work mode: On-site, Bury St Edmunds
Contract: Full-time
Closing date: Apply by Sunday 15 November

Skills

Nice to have

Medical Terminology

The role

Job summary

To manage the administration for the Emergency Department in all areas including providing Standard Operating Procedures for the department, PA support to the Consultants/Service Manager and the central point for all communication for the department.

To ensure daily validation is checked and reported back to Trust Information for onward release to external bodies.

To act as System Manager for the e-Care System Firstnet for the Emergency Department managing the system on a day-to-day basis ensuring the data is complete in the system, managing encounters, disposals for onward journey through the Trust, data correction or disposal destinations accordingly.

To provide expert support with the IT System Firstnet, as the System Manager to ensure all work is carried out and documented in accordance with required standards, methods and procedures in line with the Trusts statutory standards.

To Line Manage all administrative staff

Main duties of the job

For full details of the Job role and Person specification, please see attached Job description.

Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received. Early application is therefore encouraged.

About us

About Us

We are a busy, friendly, rural NHS Trust providing high-quality care to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds is a partner teaching hospital of the University of Cambridge and provides acute and secondary care services.

We provide community services in West Suffolk, and specialist community services across the county, including nursing, therapy, and specialist services.

Ongoing temporary care and rehabilitation services are provided through community inpatient beds, including at Newmarket Community Hospital (NCH). A new Community Diagnostic Centre based at NCH opened in December 2024.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and teamwork guide how we work and behave as a team.

Application Advice

If you are using AI to support your job application, it is important to personalise the content so that it accurately reflects your skills, experience, and individual qualities. AI tools can be useful for improving structure, formatting, and ideas, but they cannot fully capture your personal experiences. You will be asked to demonstrate and discuss your experience during the interview process. It is therefore essential that all information provided in your application is honest and accurate.

Job description

Job responsibilities

For full details of the Job role and Person specification, please see attached Job description.

Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received. Early application is therefore encouraged.

Person Specification

Education and qualifications

Essential

Post graduate diploma level or equivalent
Proven Computer literacy
Specialist management short courses/qualifications plus evidence of continuing professional development of Management qualification

Desirable

ILM Level 3 and 5
RSA 11 Word
Leadership & Management Course - DMS or equivalent or progressing towards this

Experience and knowledge

Essential

Previous experience of line managing a team
Robust knowledge of emergency department validation criteria
Sound experience of breach and LOS criteria
Experience in supporting an application road map.
Support of systems within a complex IT infrastructure
Demonstrate evidence of sound Administration Budget Management
Good understanding of current performance targets
Ability to analyse and interpret management and patient information and make recommendation to others

Desirable

Change management experience
Project management experience
Business Plan Development
Recruitment and selection experience
Previous PA experience
Audio typing
In-depth and expert knowledge of the FirstNet system
Knowledge of Medical terminology

Skills and abilities

Essential

Able to prioritise work under pressure using own initiative, with effective use of time and resources to meet challenging deadlines.
Able to communicate effectively, orally and in writing
Able to develop and train staff in aspects relating to role.
Able to give attention to detail, maintaining high standards in all tasks undertaken.
Good organisational skills
Excellent problem solving and analysis skills.
Able to develop policies and procedures and other written documents to a high standard.
Ability to effectively manage change

Personal qualities

Essential

Committed to continuing personal development
Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).