Parts Advisor

You'll be joining a friendly and successful team that is committed to delivering an outstanding customer experience and providing a professional service to our retail, trade, and workshop customers.

This is a varied role where you'll be responsible for handling incoming parts enquiries and orders, supporting the workshop, and helping to maximise parts sales opportunities.

• Dealing with trade, retail, and internal parts enquiries via telephone, email, and online platforms
• Accurately identifying and supplying parts to meet customer requirements
• Supporting workshop requirements and ensuring parts are available when needed
• Processing parts orders efficiently and accurately
• Maximising sales opportunities through upselling and promoting current offers
• Developing and maintaining product knowledge through manufacturer training and updates
• Keeping up to date with new products, recalls, special offers, catalogues, and parts bulletins
• Delivering a high level of customer service at all times

Vertu Hyundai Dunfermline have an exciting opportunity for a Parts Advisor to join our brilliant team!

Ideally, you'll have previous Parts Advisor experience within the motor industry and a good understanding of automotive parts operations.

We're looking for someone who has:

• Previous Parts Advisor or automotive parts experience
• Excellent customer service and communication skills
• Strong organisational and administrative abilities
• A proactive and sales-focused approach
• The ability to work effectively in a fast-paced environment
• Good IT and system skills
• A commitment to delivering excellent service and achieving departmental objectives

Most importantly, you'll be enthusiastic, motivated, and keen to contribute to the continued success of the department.

We're proud to be the motor retailer that invests more in our colleagues' personal development than any other. When you join us, you'll benefit from ongoing training, career progression opportunities, and a supportive environment where you can build a long-term career.