Service Administrator

On-site in Nottingham·Part-time·Added 4 days ago (last checked 26 Oct)

Vertu Motors

375 open roles

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Our summary

Salary: £14,081 a year
Work mode: On-site, Nottingham
Contract: Permanent, part-time hours
Closing date: Apply by Thursday 3 December
Holiday: 25 days holiday + bank holidays

Skills

Nice to have

Keyloop

Pay & benefits

What you'll get

We're offering 20 hours per week, with an annual salary of £14,081, plus an excellent range of company benefits.

Annual salary of £14,081
20 hours per week
25 days holiday rising with length of service, plus bank holidays (pro rata)
Access to our online rewards platform offering cashback and discounts with hundreds of retailers
Preferential servicing rates
Colleague vehicle purchase scheme
Share Incentive Scheme
Company pension scheme
Enhanced maternity and paternity benefits
Ongoing training and development opportunities
Excellent career progression across the Vertu Motors Group

The role

This is a varied and rewarding position where you'll provide administrative support to the Aftersales team while helping to deliver outstanding customer service.

What you'll do

Preparing job cards ahead of customer appointments
Contacting customers prior to their service or repair appointment
Checking parts availability for upcoming workshop bookings
Supporting Service Advisors with general administrative tasks
Following up with customers to gather satisfaction feedback
Handling customer enquiries professionally and efficiently
Assisting with invoicing and service administration processes
Processing warranty and service documentation where required
Maintaining accurate records and data within internal systems
Supporting the wider Service Department to ensure smooth daily operations

What We're Looking For

Previous administration experience
Excellent organisational and time-management skills
Strong communication and interpersonal abilities
Good attention to detail and accuracy
Confidence using IT systems and Microsoft Office applications
A customer-focused approach
The ability to manage multiple tasks in a busy environment

Experience within the motor trade would be an advantage, and familiarity with Kerridge/Keyloop systems would be beneficial, but neither is essential.

Hiring process

4 steps3 interviewsa task to do

Initial phone call
With The recruitment team · Phone call
An initial phone call with the recruitment team to find out more about the candidate and their experience.
Online psychometric assessment
Online test · Not every role
An online psychometric assessment, dependent on role.
First Interview
First interview stage.
Second Interview
Second interview stage.
Job offer

Applications are reviewed within 30 days; if you don't hear back after 30 days you have been unsuccessful.

About Vertu Motors

Industry: Motor Retail

In their own words

About the company & team

Are you highly organised, customer-focused, and looking for a part-time role with a successful and growing business?

At Vertu Kia Nottingham, we have an exciting opportunity for a Service Administrator to join our busy and supportive Aftersales team. This is a fantastic role for someone who enjoys administration, customer contact, and working in a fast-paced environment where no two days are the same.

As a Service Administrator, you'll play an important role in supporting the smooth day-to-day operation of our Service Department. Working closely with our Service Advisors, Technicians, and customers, you'll help ensure every customer receives an exceptional experience from start to finish.

At Vertu Motors, we're proud to invest in our colleagues' development and provide genuine opportunities for progression within one of the UK's leading motor retailers.

We're seeking an enthusiastic and organised individual who enjoys working with people and takes pride in delivering excellent service.

At Vertu Motors, we're proud to invest more in our colleagues' development than any other motor retailer.

Whether you're looking to build your administration career or gain experience within the automotive industry, we'll provide the support, training, and development opportunities to help you succeed.

If you're looking for a part-time opportunity within a successful dealership where your organisation, customer service, and administration skills can make a real difference, we'd love to hear from you.

Apply today and join the team at Vertu Kia Nottingham.

All open roles at Vertu Motors