Student Support and Success Coordinator

The role holder must have experience in administration in a higher/further education environment, as well as experience in dealing with and supporting individuals' health and welfare issues and managing urgent and complex student situations. In addition, enabling peer interaction and learning, excellent communication, interpersonal and organisational skills, the ability to problem solve, a commitment to supporting students' wellbeing and success and experience of working to promote equality, diversity and inclusion within the workplace are essential attributes for this role.

As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women.

Read more: UCL Equality, Diversity and Inclusion.

Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy.

The purpose of this role is to deliver a high quality, inclusive and responsive student support service that promotes student wellbeing, engagement, belonging and academic success across the Faculty. Acting as a key point of contact for students on the Faculty's Natural Sciences BSc and MSci degrees, the role provides proactive pastoral support, coordinates interventions and works collaboratively with academic colleagues, Student Support and Wellbeing Services and professional services teams to ensure students receive timely and appropriate advice, guidance and support throughout their studies. The role is central to the effective delivery of student support processes, including reasonable adjustments and student engagement initiatives. It contributes to a positive experience by identifying emerging needs, developing effective support systems and communications, facilitating access to University resources and fostering a culture of inclusion and belonging.

The post is available from 4 January 2027.

Please explain how you meet the essential and desirable criteria, which are mentioned in the job description, in the "Statement in support of your application" section.

If you have any informal queries about the role, please email Abbi McClory on a.mcclory@ucl.ac.uk