Head of Education and Student Experience

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days' annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme and season ticket loan

Relocation scheme for certain posts

On-Site nursery

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme: Staff Support Service

Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

About us

UCL is a large, comprehensive university with over 18,000 staff and 50,000 students from 150 different countries. One of 11 Faculties, Arts and Humanities offers study at all levels across 10 departments spanning a wide range of disciplines. For more information see www.ucl.ac.uk/arts-humanities

Arts and Humanities (A&H) is a collaborative, innovative and collegial Faculty, committed to the holistic support, growth and development of its staff and students. EDI and Wellbeing are firmly embedded into our strategic vision, as is our commitment to the highest quality education and student experience. The Faculty is made up of c. 5,600 students and 815 staff who work across both UCL campuses in Bloomsbury and the Olympic Park, Stratford. Many of our degree courses are highly competitive with demanding entry tariffs. With significant expertise in languages and area studies, study abroad and the international student experience are important elements of our education profile.

The Faculty Education Team

This is an exciting opportunity to join A&H as one of two Heads of Education and Student Experience at a pivotal point in the development of our Education and Student Experience service. Following completion of the EASE restructure, we are establishing new standardised processes and ways of working, while embedding a culture of continuous improvement across our teams

The Faculty Education Team is responsible for delivering both our business-as-usual education and student experience service to support our course delivery as required by the relevant policies and practices - and alongside that work, our cross-faculty strategic activity such as Quality Assurance, complex student casework and regulatory compliance. The two Heads will work in close partnership to deliver the Faculty's strategic ambitions for education and student experience. While sharing responsibility for service leadership and improvement, each post-holder will lead a distinct portfolio of strategic activity.

Both HESE roles will report to the Director of Education and Student Experience and line-manage a roughly balanced team of grade 8 Education Managers.

About the role

As a key member of our Education and Student Experience (EASE) Team, you will be dedicated to supporting all who work/study in our subject areas. You will lead on supporting the successful operation of all our education courses by ensuring an effective service infrastructure is both in place and compliant with academic policy and regulations, policy, and practice. You will oversee all areas relating to student support and experience; manage a team of EASE professionals and be an active participant in cross-UCL committees and networks to further the aims of A&H. This will all be combined with commitment to the highest possible standards of service to students and colleagues.

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance document. When completing your supporting statement, please tell us, using examples, how you meet the essential criteria listed in the job description.

The advert will close on Sunday 8 November at 23:59 GMT.

Interviews for this role are scheduled to be held on Tuesday 17 November, in person at the Bloomsbury campus.

This role is eligible for hybrid working with a minimum of 40% on site - during peak periods you may be required to be on campus to support staff and student events.

If you have any queries about the role, please contact Ben Fowler, Director of of Education & Student Experience, benjamin.fowler@ucl.ac.uk

If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please contact the staffing team on ah-operations@ucl.ac.uk

The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit ucl.ac.uk/human-resources/policies-advice/ways-working to find out more.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

This role meets the eligibility requirements for a skilled worker certificate of sponsorship or a global talent visa under UK Visas and Immigration legislation. Therefore, UCL welcomes applications from international applicants who require a visa.

About you

The successful candidate will need to demonstrate the following criteria:

Educated to degree level or have equivalent qualifications or substantial relevant experience

Knowledge of Higher Education policy and current issues in Higher Education (within the UK, across Europe and globally).

Clear understanding of the complexity of Higher Education in relation to (i) student learning, (ii) maintenance of academic quality and standards and (iii) the broader student experience

Significant experience of managing quality assurance processes and systems and Performance Indicators, e.g. NSS/PTES/PRES scores to drive performance

Significant experience of leadership within HE, including management of staff and resources, and building teams.

Experience of finding solutions to a range of problems by applying sound judgment, empathy, and a strategic understanding of relevant issues.

Experience of managing change (cultural, procedural and/or organisational) in a complex multi-stakeholder environment

Excellent communication and negotiation skills to work with and through others.

A clear understanding of equality and diversity issues as they relate to the student experience and how the issues can be addressed by the role-holder.

Relevant and substantial experience of student support within an education setting and including a wide range of academic and pastoral support activities. Experience of the interface between these roles and central student services is also important.

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance document. When completing your supporting statement, please tell us, using examples, how you meet the essential criteria listed in the job description.

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian, and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.