Billing Officer

What we offer

41 days' holiday (27 days annual leave, 8 bank holidays, 6 closure days) Option to purchase 5 additional days' annual leave Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme, season ticket loan, and immigration loan Relocation support for eligible posts On-site nursery and gym Enhanced maternity, paternity, and adoption pay Staff Support Service (employee assistance programme) Discounted medical insurance "As well as exciting opportunities, UCL offers a range of great benefits. Find out more: UCL Rewards and Benefits."

About us

Since our founding 200 years ago, UCL has blazed its own trail, fostering a vibrant, diverse community of world-class academics, staff, students, and alumni who aren't afraid to think big and think differently. Together, we question the status quo, challenge assumptions, and tackle some of the world's most complex problems head-on. Located in the heart of London, UCL is consistently ranked among the top ten universities in the world. With more than 16,000 staff and 50,000 students from 150 different countries, and an annual turnover of more than £1.2 billion a year, we are London's leading multi-disciplinary university.

The Professional Services (PS) Hub brings together key customer-facing and transactional services across HR, Finance and Customer Services, with a strong focus on delivering high-quality, efficient services and an excellent customer experience. The Billing Team sits within Accounts Receivable in Finance Services and supports UCL's revenue activities by helping to ensure financial processes are consistent, accurate and compliant. Billing Officer - G6

About the role

We are hiring two Billing officers to work in our Billing team.

As a Billing Officer, you will support the delivery of a consistent and compliant revenue process for departmentally led income-generating activity. You will review and triage revenue cases, maintain accurate records and audit trails, coordinate due diligence checks and customer setup, and support the preparation of accurate and timely sales invoices. You will also provide day-to-day guidance to academics, departments and faculty colleagues, working closely with teams including Credit Control, Compliance and Assurance, Legal and Faculty Finance. Through accurate case management and effective customer support, you will help improve consistency, reduce errors and strengthen financial controls across UCL.

About you

You will have experience working in a service delivery, administrative, finance or customer-focused environment, with the ability to handle financial, billing, customer or operational information accurately. You will have excellent attention to detail, strong organisational skills and the ability to prioritise your workload effectively while responding to changing demands. You will be comfortable using Microsoft Office applications, including Excel, Word, Outlook and Teams, and able to maintain accurate records, trackers and audit trails. With effective written and verbal communication skills, you will be confident providing clear guidance to users and working both independently and collaboratively as part of a team. Experience within higher education or a complex organisation, and knowledge of billing, accounts receivable or finance systems such as Oracle Financials or MyFinance, would be advantageous.

Our commitment to Equality, Diversity and Inclusion

"As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women."