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UCL Accommodation is looking for an experienced and inspiring Accommodation Manager to lead the delivery of outstanding residential services across a cluster of student accommodation sites.
This is a key leadership role, combining people management, operational delivery, customer experience and commercial awareness. You will lead and develop accommodation teams, build strong relationships with colleagues and external partners, and ensure our residents experience a safe, welcoming and well-managed place to live.
You will lead a team providing clear direction, coaching and support while creating a positive, collaborative and high-performing culture. You will take responsibility for performance, development and service delivery, ensuring teams understand how their work contributes to wider UCL Accommodation objectives.
Working across multiple sites, you will oversee operational standards, customer satisfaction, health and safety, financial performance and supplier relationships. You will work closely with teams across UCL, including Estates, Human Resources, Marketing and Communications, Student Experience and Safety Services, as well as external contractors and suppliers.
You will also lead and support key operational projects, including summer turnaround, refurbishment and commercial activity, while identifying opportunities to improve services through customer feedback, performance data and best practice.
At the heart of the role is creating an environment where students feel safe, respected, supported and part of a community. You will engage with residents and student representatives, respond effectively to feedback and complaints, support community activities and ensure consistent student experience standards across your area.
You will be a visible and approachable leader who understands the needs of students and is committed to delivering a responsive, professional and caring service.
A full job description is attached to this advert.
You will be an experienced people manager with a strong background in a customer-facing environment. You will have a proven ability to motivate and develop teams, manage performance and deliver consistently high standards of customer service.
You will bring strong knowledge of health and safety, experience of managing budgets and costs, and the ability to build effective relationships with a wide range of stakeholders and suppliers. You will be confident managing challenging situations and complaints with professionalism, empathy and sound judgement.
Highly organised and adaptable, you will be comfortable working at pace across a multi-site environment, balancing competing priorities while maintaining attention to detail. Strong communication skills and good IT literacy, including Microsoft Office, are essential.
Experience in student accommodation, hospitality, retail, facilities management or a similar service environment would be advantageous.
Please review our job description, paying particular attention to the Essential and Desirable criteria, and ensure these are covered in your application.
As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women.
UCL Equality, Diversity and Inclusion.Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
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