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Technical Liaison Officer

On-site in Warrington·Added 9 days ago (last checked 3 Oct)

United Utilities

90 open roles

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Overview

Job details

Permanent contract
Per the ad.

Benefits

Up to 14% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.

Requirements

What we're looking for

Technically competent and high degree of expertise in Streetworks practice and legislation
Knowledge and experience of contractual procedures and understanding of Developer Services and Metering policies
Knowledge and understanding of Water Distribution, Network Operations, Regulatory Control and Metering
Experienced in working comfortably in a matrix environment
Highly experienced in working with contractors / service providers to deliver performance
Ability to communicate successfully at all levels - internally and externally to United Utilities

Education & certifications

HNC level qualification in relevant technical discipline or equivalent significant business experience
Full UK Driving Licence

Pay & benefits

What you'll get

A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A comprehensive healthcare plan through our company-funded scheme
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Best Doctors
Salary Finance
Wealth at Work courses
Deals and discounts
EVolve Car Scheme
Employee Assistance Plan
Mental health first aiders
ShareBuy
MORE Choices flexible benefits

The role

What you'll do

Provide technical advice to Contractor agent and teams and sign off any agreed changes to scope of works as appropriate
Support the Metering Delivery teams for meter exchanges, installs and drive improvement to enhance OPS performance and CMex
Solutioneering approach to long standing legacy issues Assist in escalated customer complaints/issues on a face to face basis
Monitor contractor workbank reports focusing on jobs awaiting technical input and/or client delay
Work alongside Contract Partners to build and ratify remedial action plans to ensure areas of Contract Partner under-performance or concerns are addressed
Building links and partnerships with Network on issues such as leakage/High measured bills/Zero Cons Reactive maintenance/Priority work

Hiring process

United Utilities' recruitment process has several stages, with the team updating you at each one; some roles include online multiple-choice tests (with practice tests offered first), and interviews may be in person or virtual

Candidates can track application status online at any time, and most correspondence is by email.
AI tools may help with grammar or preparation, but application content, interview answers and technical assessments (unless AI is explicitly permitted) must reflect the candidate's own work.
Reasonable adjustments during the application or interview process are available on request.