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Head of Account Management (Social Housing)
On-site in Northampton·Full-time·Added today (last checked 6 Nov)
253 open roles
Our summary
- Work mode
- On-site, Northampton
- Contract
- Permanent, full-time hours
- Experience
- Senior level
Skills
Requirements
What we're looking for
A proven leader of field-based account management or B2B sales teams, with a track record of coaching people to perform at their best
Experience managing large, complex key accounts in building materials, merchanting or social housing
A strong record in structured account planning, up-selling and client retention
Commercial understanding of social housing repair and maintenance contracts and supply models
Good knowledge of building materials, plus awareness of housing decarbonisation and RetroFit trends
Strong commercial and financial skills, including margin management and P&L awareness
Confident negotiating and communicating with senior stakeholders
A customer-first, collaborative and resilient leader who acts with integrity
Nice to have
Existing relationships with Social Housing Providers, Local Authorities or Tier 1 R&M contractors
Experience in a matrix organisation working alongside a branch network
Knowledge of public sector procurement frameworks
Experience implementing a CRM and running pipeline management based on data
Confidence in public speaking and representing the business on panels
A degree or professional qualification in sales management or the built environment
Pay & benefits
What you'll get
As you would expect, this role is attached to a competitive annual salary and bonus scheme. In addition to this, you'll receive a company car allowance, private medical cover and a lucrative pension scheme which enhances with length of service.
You will have the chance to lead a team at the heart of one of the UK's most important sectors as well as genuine career progression within Travis Perkins Group, one of the UK's largest suppliers of building materials
The role
At Travis Perkins Managed Services, we're more than a supplier to the social housing sector. We're a trusted partner to housing providers, local authorities and Tier 1 repair and maintenance contractors, and we help keep thousands of homes safe, warm and well maintained. Behind that are national contracts, a network of branches across the country and a team who care about getting it right for the people living in those homes.
We're now looking for a Head of Account Management to lead our Social Housing Account Management team and take our client partnerships to the next level.
What you'll do
Reporting to the Housing Director, you'll lead, coach and develop a field-based team of 12 to 15 Senior Account Managers and Account Managers. You'll own the account management strategy across our established social housing contracts, driving retention, margin and organic growth across a portfolio worth more than £200m.
This is a senior leadership role with real influence. You'll be the person who turns strong client relationships into long-term partnerships and makes sure what we promise at contract level is delivered on the ground.
Leading and coaching your team to build deep, strategic relationships with housing providers, and making sure operational delivery matches our contract commitments
Driving organic growth and margin by bringing in structured account planning and spotting up-sell and cross-sell opportunities, including Value Added Services, RetroFit and Decarbonisation
Owning customer retention, with strong quarterly business review (QBR) governance and close tracking of account health to prevent churn
Working closely with Business Development, Delivery, Technical Sales and Value Added Services so clients see one joined-up service
Acting as the senior escalation point for critical account issues, using root cause analysis to fix problems and improve how we deliver over the long term
Aligning account plans with regional and branch leadership so national contracts are delivered well at local level
Building a high-performing, customer-centric team through clear sales management tools, CRM discipline and ongoing development
Hiring process
Apply
Application Review
Virtual Interview
With a member of our recruitment team or the Hiring Manager · Phone call
A phone or video interview with a member of the recruitment team or the Hiring Manager about experience and skills needed for the job.
Face to Face Interview
With the Hiring Manager and possibly other members of the team you could be joining · In person
An in-person interview with the Hiring Manager and possibly other team members, looking for examples of skills and experience.
Further Meetings
With a senior manager · In person · Not every role
For some roles, another interview with a senior manager, a location visit, or a presentation or ability test.
Offer · Phone call
- Offers are conditional on right-to-work proof and, where applicable, background checks.
- The contract of employment is usually sent within 5 working days of accepting the offer.
About Travis Perkins
Travis Perkins plc is the UK's largest distributor of building materials to trade customers, supplying the construction industry with the materials and tools it needs for building projects. The group employs over 17,000 colleagues and operates around 1,500 locations nationwide through five leading businesses, each number #1 or #2 in their markets.
Its businesses include the Travis Perkins general merchant, Toolstation, and specialists in the civils market (Keyline), heating and ventilation (BSS) and drylining and insulation (CCF). The group describes its ambition as being the leading partner to the construction industry and pursues an ESG approach it calls Building for Better.
- Industry
- Builders merchants
- Employees
- 17,000
In their own words
About the company & team
The role
What you'll be doing
What we're looking for
It would be great if you also have
What's in it for you
Ready to lead?
If you're a commercially sharp leader who builds lasting partnerships and gets the best out of people, we'd love to hear from you. Apply today to help shape the future of social housing with Travis Perkins Managed Services.
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