Technical Support Office Fire and Building Safety

About the Role

Tower Hamlets is rebuilding its team dedicated to deliver the London Remediation Acceleration Action Plan to keep residents safe in their homes. The rebuild includes recruitment of a Technical Support Officer.

This is an excellent opportunity to work alongside and support EHO and on a wide range of diverse and complex buildings.

You'll provide a comprehensive range of high-quality administrative support including data inputting, document checking, handling verification processes such as land registry searches. You'll be the first point of contact residents, building owners and stakeholders and you'll will maintain and manage relevant databases.

You'll utilise information technology to deliver appropriate support and assist in training others to ensure effective use of IT systems across the service.

Key Responsibilities

• Comprehensive administrative support to the team
• Maintenance of accurate building records and Golden Thread information
• Effective monitoring of 'first contact' points
• Maintenance and development of information technology solutions

About You

You will have:

• Knowledge of Building Safety Act 2022.
• Understanding of high-rise and higher-risk residential buildings
• Excellent communication and organisational skills
• The ability to manage a varied workload
• Experience of managing databases
• A commitment to improving housing standards and resident safety

This is a fixed term contract for 24 months

Our benefits

• Competitive salary

• Local Government Pension Scheme membership.

• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.

• Flexible and agile working to support work-life balance.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.