Resident liaison Officer

We are recruiting for a Resident Liaison Officer in the Fire and Building Safety Team.

About the Role

Tower Hamlets is rebuilding its team dedicated to deliver the London Remediation Acceleration Action Plan to keep residents safe in their homes. The rebuild includes recruitment of a Resident Liaison Officer.

This is an excellent opportunity to work alongside and support EHOs on a wide range of diverse and complex buildings.

The role is the main point of contact for residents and leaseholders affected by inspections, enforcement, and remediation works. The post ensures residents are communicated with by developers and can easily understand what is happening, what it means for them, and what will happen next and the expectations they can have of developers and building owners.

The post focuses on clear communication, resident support, and managing concerns, helping residents through what can be complex and disruptive work in their homes, while supporting successful programme delivery.

Key Responsibilities

• Building positive relationships
• Providing information in a clear and understandable way
• Support residents and resident groups to articulate their concerns.
• Promote a resident focus and solution led approach with contractors, developers and managing agents

About You

You will have:

• Knowledge of Building Safety Act 2022.
• Excellent communication and organisational skills
• Experience in a resident-facing, customer service, housing, or liaison role
• Able to manage challenging conversations, complaints and sensitive situations.
• A commitment to improving housing standards and resident safety

This is a fixed term contract for 24 months.

Our Benefits

• Competitive salary.

• Local Government Pension Scheme membership.

• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.