Strategic Engagement & Partnerships Officer

We are recruiting a Strategic Engagement & Partnerships Officer to join our award-winning team within the Housing & Regeneration Directorate of the council. It's an exciting time to join the service as we are transforming the way we engage with and deliver services to our 21,000 tenants and leaseholders.

We want to make sure our residents are at the heart of shaping our housing management services, providing them with the tools and resources to make their engagement with us meaningful.

We are looking for an experienced and confident resident engagement professional, who is highly creative and motivated individual, committed to developing and delivering innovative and impactful engagement programmes to meet the needs of our diverse communities. Experience of working in a diverse inner-city area and a good understanding of the social housing regulations is important.

Some key areas of responsibility will include

Work with internal and external partners to deliver the Tenant & Leaseholder Engagement Strategy, placing residents voice at the heart of our Housing Management services.
To manage and oversee our resident engagement structures, ensuring best practice and compliance with the Consumer Standards set by the Regulator of Social Housing.
To champion resident engagement and resident feedback in all aspects of service development and delivery across Housing Management division, to ensure residents views are placed at the forefront of decision making.
To monitor, evaluate and report on the outcomes and effectiveness of engagement activities internally and externally and use learning to drive further improvements.

Our Benefits

Competitive salary.
Local Government Pension Scheme membership.
Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.
Flexible and agile working to support work-life balance.
Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.