Catering Support Officer

Contract Catering Services is the in-house school meals provider for LBTH operating in over 58 school sites.  We are a very friendly, busy vibrant team delivering approximately15,500 school meals a day in Tower Hamlets Schools.  We are looking for an enthusiastic, responsive and team focussed Catering Support Officer.

• Providing professional and timely administration support for the senior catering management team and undertaking a comprehensive range of finance/administrative tasks to support the efficient management of Contract Catering Services school meals service.

• To provide professional and responsive administrative support to the senior management team ensuring that staff monitoring, client enquiries and other queries are monitored and progressed to ensure a quality school meals service is delivered.
• Undertake a broad range of finance/administration tasks as appropriate e.g. raise purchase orders, processing invoices, monitor payments and track monthly catering school budgets using corporate finance systems to ensure prompt and accurate payments are made.
•  Provide a comprehensive range of high-quality administrative support to Contract Services including collating records, filing, mail merges, data entry, dealing with routine correspondence and telephone contact, covering reception, booking training rooms, minute taking and other general administrative duties in accordance with prescribed timescales

The ideal candidate will have the following knowledge and experience

• Excellent knowledge of Microsoft Excel, Word, PowerPoint and Teams.
• Experience of using Agresso & Matrix information systems.
• Excellent organisational skills including the ability to prioritise workloads in order to meet deadlines.
• Experience in an administrative role within an organisation and developing administrative systems and procedures.
• The ability to communicate professionally and deal effectively at all different levels within the organisation and with external contacts.

For further information, please contact Andrea Hardy – Catering Operations Manager   [email protected] 07960 586743

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.