Head of Operations - Student Accommodation in Saint Andrews

SPACE is Scotsman Group's student accommodation business, with a growing portfolio of more than 800 beds across St Andrews and Aberdeen.

As Head of Operations, you will lead the day-to-day performance of the portfolio and line manage our Operations Managers. This is a hands-on role with substantial time spent on site, walking buildings, coaching managers and working with front-line teams to improve operating standards and the resident experience. You will also support the Operations Director with new property mobilisations.

• Lead and develop Operations Managers, setting clear objectives and overseeing staffing, training and management cover.

• Set consistent standards for front-of-house service, housekeeping, maintenance and building presentation. Check standards on site and follow agreed actions through to completion.

• Oversee summer turnaround, room readiness and student arrivals.

• Review operating costs, budgets and resident feedback. Work with Sales, Marketing and Finance to support occupancy, rebooking and arrears management.

• Oversee health and safety, building compliance and resident welfare. Act as the senior escalation point for serious incidents and complex complaints.

• Support new openings and takeovers, coordinating staffing, systems, suppliers and building readiness from handover through to resident arrivals.

• Build strong working relationships with university partners, contractors and internal teams.

Contract: Permanent

Hours: Full Time

Hours per week: 45

• Senior multi-site operations experience in PBSA or a comparable sector.

• A track record of leading site managers and improving service standards and financial performance.

• Experience managing budgets, staffing and contractors, with a sound understanding of building operations and compliance.

• A visible, practical leadership style and the ability to travel regularly between St Andrews and Aberdeen.

Experience mobilising new developments or taking over existing properties is desirable.