Assistant Manager

• Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction
• Lead and motivate the team to deliver outstanding service and meet business goals
• Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution
• Assist in training, mentoring, and developing staff to maintain high standards
• Oversee inventory, stock management, and ordering, ensuring the venue is fully operational
• Manage cash handling, financial transactions, and daily banking procedures
• Ensure compliance with health, safety, and licencing regulations
• Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue
• Assist with performance monitoring, reporting, and driving sales growth
• Step into the General Manager role as needed during their absence

• Proven experience in hospitality, retail, or a similar customer-facing environment
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work well under pressure in a fast-paced environment
• A customer-first mindset with a commitment to delivering exceptional service
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of food, beverage, or hotel operations is an advantage
• A proactive and results-driven approach to managing business operations

How to Apply:
If you're ready to take the next step in your hospitality career with the Scotsman Group, we'd love to hear from you. Apply now and one of our friendly team will be in touch.