Head of Operations

Head of Operations

Job Types: Full-time, Permanent

Salary: £70 000 - £75 000 per year

Hours: 37,5 hours per week

Location: London/Peterborough

Job Scope

We are looking to recruit a Head of Operations to lead and manage supported living services, ensuring compliance with Ofsted regulations and maintaining high service standards. The Head of Operations will oversee multiple regions, driving efficiency, financial sustainability, and quality care for young people. Reporting to the Director of Operations, the Head of Operations will lead Operations Managers, ensuring high occupancy, effective budget management, and strong staff performance. Developing professional relationships with external agencies and local authorities is essential, as is ensuring all homes meet safeguarding and health and safety requirements. The Head of Operations will be responsible for strategic planning, service development, and overseeing new home openings while implementing quality assurance processes to enhance operational performance. Ensuring the effective use of systems such as ClearCare, Breathe HR, and Planday is key. The ideal candidate will be an experienced leader with the ability to manage people, financial resources, and regulatory compliance to deliver exceptional outcomes.

Do you have?

• Proven track record in managing and leading teams, particularly in social care or supported living services.
• Experience in working within Ofsted-regulated services and ensuring compliance with relevant frameworks.
• Strong background in managing budgets, financial oversight, and ensuring cost efficiency in service delivery.
• In-depth understanding of safeguarding policies, risk management, and maintaining high service standards.
• Experience in recruitment, staff supervision, performance management, and fostering a positive working culture.
• Ability to handle challenging situations, including disciplinary actions, grievances, and emergency situations.
• Proficiency in using systems such as ClearCare, Breathe HR, and Planday is essential
• Valid driving license

Benefits

• 28 days of holiday
• Pension plan
• Employee Referral Program
• Access to Sage Employee Benefits
• 24/7 support through our Employee Assistance Program
• On-demand GP service available 24/7
• Full enrolment and funding for required qualifications
• Access to Key Worker Discount Schemes

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core valuesIntegrity, Impact, Inclusivity, and Innovationguide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.