NSU Team Leader

As the Neighbourhood Support Unit Team Leader within Swansea Council's Housing Service, you will play a key role in supporting the Council's responsibilities as a social landlord by promoting safe, well‑managed and sustainable housing estates. The role provides leadership to a 24/7 operational service delivering tenant support, reassurance and responses to antisocial behaviour, ensuring resources are delivered in a cost effective and efficient manner.

You will work closely with Area Housing Offices, tenancy and support services, and external partners to ensure effective neighbourhood management, safeguarding and legal compliance. The post involves managing staff and supporting the Neighbourhood Support Unit Manager in the delivery of the service, whilst identifying opportunities for service development and continuous improvement to deliver high‑quality housing management outcomes.

The post holder will also work closely with the Neighbourhood Support Unit Senior Technical Officer to ensure assets and resource are sufficient to support the Housing CCTV Service, Remote Concierge Systems and Lone Worker Systems, ensuring effective operation, governance and legal compliance in line with Council requirements.

Full Time. Permanent. Grade 8 £37563-£41177

https://www.swansea.gov.uk/media/29911/Arweinydd-Tim-yr-Uned-Cymorth-Cymdogaeth_CY_EN/pdf/rcArweinydd_T_m_yr_Uned_Cymorth_Cymdogaeth_CY_EN.pdf?m=1792068959830

Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors. Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding