Leasehold Officer

Exciting opportunity to join Swansea Council's Strategic Housing Team, supporting and developing services for council leaseholders, coordinating major works consultation, and managing service charges and leasehold accounts. The salary for the position is Grade 7 £33,119 - £36,581 per annum.

• Serve as the primary liaison for council leaseholders, responding to enquiries promptly.
• Coordinate and facilitate consultation processes for major works projects.
• Administer and reconcile service charge accounts in line with statutory requirements.
• Maintain accurate leasehold records and ensure data integrity.
• Prepare reports and performance metrics for leasehold services.
• Support the development and implementation of leasehold policies and procedures.
• Work collaboratively with internal teams, external contractors, and stakeholders.
• Handle complaints and resolve issues to maintain high customer satisfaction.
• Contribute to continuous improvement initiatives and best practice sharing.
• Provide advice and guidance to leaseholders on lease terms and obligations.

• Degree-level qualification in housing, public administration, law, or related field (or equivalent experience).
• Proven experience in leasehold management, housing administration, or similar role.
• Strong knowledge of UK leasehold legislation and service charge regulations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office and leasehold management software.
• Experience in stakeholder engagement and consultation processes.
• High level of accuracy and attention to detail.
• Commitment to delivering customer‑focused public services.
• Eligibility to work in the UK.