Customer Service Attendant

Customer Service Attendant needed for Grand Theatre/Brangwyn Hall, delivering excellent service, safety and cash handling on a flexible relief contract. This is a relief zero hour contract. The salary for the position is Grade 3, £26,016 per annum pro rata, £13.48 per hour for hours worked.

• Greet and assist patrons, providing accurate information and directions.
• Perform usher duties, including seating guests and managing crowd flow.
• Monitor and maintain safety and security standards throughout the venue.
• Ensure cleanliness of public areas and report any hazards.
• Execute emergency procedures and assist in evacuations if required.
• Handle cash transactions, ticket sales and banking processes accurately.
• Support Front of House Duty Managers with operational tasks.
• Maintain high standards of customer service during events.
• Report incidents and irregularities to management promptly.
• Collaborate with team members to uphold venue reputation.

• Excellent verbal communication and interpersonal skills.
• Strong observational abilities and attention to detail.
• Ability to work flexible hours, including evenings, weekends and bank holidays.
• Experience in customer service or hospitality preferred.
• Basic numeracy and cash handling competence.
• Understanding of health and safety and emergency procedures.
• Team‑player attitude with a proactive approach.
• Reliability and punctuality for shift work.
• Willingness to undergo full training and follow guidance.
• Commitment to maintaining the venue's high standards.