Customer Service Advisor

This role offers 40 hours per week with a basic salary of £27,308 plus up to £2,000 yearly bonus.

You'll play a key role in supporting our customers throughout their journey with Wren. Working across a variety of customer service functions, you'll handle enquiries through multiple channels, take ownership of cases and work collaboratively with internal teams to deliver positive outcomes and exceptional customer service.

• Handle customer enquiries across multiple communication channels, including phone, email and online systems
• Take ownership of customer cases from first contact through to resolution
• Deliver positive customer outcomes while balancing customer needs and business requirements
• Provide support and guidance to customers throughout different stages of their journey
• Liaise with internal departments, suppliers and stakeholders to ensure timely resolutions
• Maintain accurate and up-to-date customer records and case notes
• Identify opportunities to improve customer experience, processes and ways of working
• Escalate complex issues appropriately while maintaining ownership of the customer experience
• Consistently deliver service in line with company standards and customer expectations

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

We're looking for a Customer Service Advisor to join our team at The Nest in Barton-upon-Humber!

You will be a trusted point of contact: ensuring every interaction is handled professionally, efficiently and with care.

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym