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Lead Service Designer

Remote, Leeds·Added today (last checked 12 Nov)

Agency
SR2

48 open roles

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Our summary

Salary
Up to £550 a day
Work mode
Remote (Leeds)
Contract
Contract role, inside IR35
Experience
Senior level

Skills

Requirements

What we're looking for

  • Extensive Service Design experience within UK government digital programmes.

  • Strong knowledge of GDS standards, service phases and user-centred design practices.

  • Experience leading service-design work through discovery, alpha and beta.

  • Advanced journey-mapping, service-blueprinting and systems-thinking capabilities.

  • Strong workshop facilitation and stakeholder-engagement skills.

  • Experience working within agile multidisciplinary teams on complex digital services.

  • Ability to communicate service challenges and recommendations to senior stakeholders.

  • Availability to travel to Leeds approximately 1-2 times per month.

The role

Lead Service Designer - Government Digital Services

We are looking for an experienced Lead Service Designer to shape a complex digital service within a major public-sector programme. You will take a service-wide view of user journeys, operational processes and supporting systems, identifying opportunities to create a more joined-up and accessible experience. Working within a multidisciplinary team, you will lead service-design activity across the delivery lifecycle and ensure decisions are grounded in user needs and government digital standards.

What you'll do

  • Lead service-design activity across discovery, alpha and beta phases.

  • Map end-to-end user journeys, operational processes, systems and service dependencies.

  • Create service blueprints that connect front-stage user experiences with supporting processes.

  • Identify service gaps, pain points and opportunities for improvement.

  • Plan and facilitate workshops with users, stakeholders and multidisciplinary teams.

  • Work closely with User Research, Product, Content, Interaction Design and Delivery colleagues.

  • Translate research and operational insight into clear service concepts and recommendations.

  • Support alignment with the GDS Service Standard and preparation for service assessments.

Role responsibilities

Inside IR35: Up to £550 per day
Predominantly remote - travel to Leeds approximately 1-2 times per month
ASAP - 6 months, extension expected

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