Service Lead

Service Lead

£500-550 per day | Outside IR35 | Fully Remote | 3-month initial contract

We're looking for an experienced Service Lead to help prepare, mobilise and continuously improve a critical public-sector service.

This is an initial 3-month contract, with likely extensions due to the scale and longer-term nature of the wider programme of work.

You'll work across operational, technical, policy and specialist teams, ensuring the service has the people, processes, technology and supporting capabilities it needs to operate effectively.

Key responsibilities
- Coordinate operational readiness and service priorities
- Develop and maintain mobilisation and readiness plans
- Identify gaps, risks and dependencies and coordinate actions to resolve them
- Support the development of the service roadmap and future improvements
- Define operational and technical service requirements
- Manage preparedness and service improvement projects
- Produce senior briefings, business case inputs and recommendations

We're looking for

Strong Service Management / Service Operations experience
Experience of service mobilisation, transition or operational readiness
Experience working within complex public-sector or regulated environments
Strong understanding of how people, process and technology come together to deliver an effective service
Excellent multidisciplinary stakeholder management
Strong governance, risk and dependency management
Ability to translate strategic and policy requirements into practical service plans
Experience within health, emergency preparedness, resilience or incident response would be highly desirable

This isn't a traditional IT Service Management or project management role. We're particularly interested in people who have experience getting complex services operationally ready, coordinating the different capabilities required to run them and driving ongoing service improvement.

Contract: 3 months initially, with likely extensions