Sales Support Executive in Birmingham

We are actively building diverse teams and welcome applications from everyone.

Role: Sales Support Executive

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: 27k - 32k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

• Partner with External Account Managers across multiple accounts to retain existing business and identify opportunities for growth.

• Support the sales cycle end-to-end, including quotations, order processing, deal registrations, special bids, pricing activities, and CRM management.

• Collaborate with the Romania offshore support team and internal departments to ensure efficient sales operations and high levels of customer service.

• Develop strong knowledge of SCC solutions, vendor offerings, pricing programs, and procurement frameworks to effectively position solutions and maximise margin.

• Build and maintain customer relationships by supporting account management activities, resolving issues, securing meetings, and driving quote-to-order conversion.

• Maintain accurate pipeline, customer, and sales activity records while ensuring compliance with SCC processes and best practices.

• Stay up to date with product developments, market trends, and SCC tools, proactively identifying opportunities to introduce relevant solutions to customers.

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose: The Sales Support Exec (SSE) provides commercial, operational, and administrative support to the External Account Manager(s). The role is focused on enabling sales activity, improving efficiency, and supporting revenue growth, rather than owning direct sales targets.
The SSE will provide efficient and effective support to the assigned customer base, building and maintaining strong, long-lasting customer relationships that drive continued profitable business. The role will also work closely with our offshore support centre in Romania, leveraging this resource to support administrative, operational, and sales support activities to ensure efficiency and scalability.

• Experience of working in a sales or fast pace environment.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Previous account management or sales support experience desirable
• Experience in upselling or cross-selling products or services
• Ability to manage multiple priorities and clients under pressure
• Strong interpersonal skills when working with internal stakeholders and customers
• Ability to work to tight deadlines
• Good IT and literacy skills
• Familiarity with social media and digital communication tools
• Ability to quickly learn and communicate a broad range of technology solutions
• Understanding of industry terminology
• Professional and effective communication skills, both internally and externally

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life