Network Operations Lead

We are actively building diverse teams and welcome applications from everyone.

Role: Network Operations Lead

Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £52-55k depending on experience, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

• Be available to assist in the escalation process from your team members
• Provide support to the Operations team for any complex requirements
• Where relevant providing aligned resource to support specific key escalations from a technology perspective
• Assistance with pipeline management as required
• Reporting as requested to SLT on performance, reporting, open and closed tickets and success rate
• Identify training requirements and organise appropriately with SLT and within budgetary constraints
• Conduct one to ones and team management reviews
• Ensure department complies with all company policies and procedures
• Be responsible for delivering excellent standards in customer service
• Maintenance of existing deployed designs and delegation of responsibilities for updating and keeping current

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Overall, the role holder will be responsible for the team in place to carry out the Team Lead Network Operations Centre Role.
This will include:

• Working with the wider ITOC Management Team to ensure all team processes are agreed and documented
• Ensuring that the team are working to agreed processes and procedures
• Ensuring any relevant SLAs are in place and measured
• Ongoing measurement of the performance of the team against both SLAs and core objectives
• Ensuring that the team have access to all relevant tools/training to carry out their role
• Being responsible for cross training to ensure resilience within the team
• Be responsible for any escalations and issue resolution and bring in technical resource as required.

• A level of networking vendor certification is required, preferably CCNP or relevant experience
• Previous role must include a level of NOC Team lead responsibilities
• Team lead role in a busy Network Operation Centre Environment
• Proven experience in industry and sound technology background 5 years
• Detailed knowledge of IT industry
• Understanding of the process of managing and working in a complex support role
• Good analytical skills
• Cisco Catalyst Centre, ISE and Cisco SD-WAN Manager exposure is required
• Experience or a view on current automation trends and deployment methods
• Experience or a view on AI trending for fault diagnosis and enhanced, quicker fault resolution
• **please note, you will need the following security clearances for this role: Home Office Clearance, NPPV, SC 

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life