Application Services Specialist

Role: Application Services Specialist

Contract Type: Permanent

Salary Package: £30,000 - £31,200 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm, Monday - Friday

Interview Process: 1-stage process

Role purpose: The Application Services Specialist, as a crucial member of our dynamic IT operations team, plays a pivotal role in ensuring the seamless functionality and optimal performance of our diverse range of applications. This position involves collaborating closely with cross-functional teams to understand business requirements, configuring and deploying applications, and providing ongoing support to end-users. The Application Services Specialist will contribute to the enhancement of system efficiency by troubleshooting issues, implementing upgrades, and staying abreast of emerging technologies. With a focus on delivering exceptional service, this role is instrumental in maintaining a robust and secure application environment, contributing to the overall success of our organisation's IT operations.

• Comprehensive Application Understanding: Demonstrate an in-depth understanding of the primary application, encompassing all facets and intricacies, ensuring a high level of expertise in its functionalities.
• Data Insight: Possess a profound knowledge of how data from the primary application is utilised and understand the impact of integrated applications on its operation.
• Integration Expertise: Evaluate and comprehend the workings of applications integrated with the primary application, recognizing their influence on overall system performance.
• End-User Liaison: Collaborate effectively with end-users and relevant teams, proactively engaging to understand evolving business needs and changing priorities that may impact the primary application.
• Change Management Awareness: Stay informed about current and future changes in the business landscape, anticipating their impact on the application and adapting strategies accordingly.
• Thorough Documentation: Produce detailed documentation elucidating the primary application and its connections to other applications, facilitating comprehensive understanding across the organisation.
• Communication Proficiency: Exhibit strong communication skills, translating technical concepts into easily understandable terms, to support and advise business users on the primary and associated applications.
• User Support and Guidance: Provide crucial support and guidance to business users requiring information and assistance with the primary and associated applications.
• Proactive Problem Solving: Anticipate and address potential challenges, offering proactive solutions to enhance the efficiency and performance of the primary application.
• Collaborative Team Player: Act as an integral part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management.

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Security clearance or willingness to apply will be required for this role.

• Expertise in Primary Application: Demonstrated proficiency and extensive experience in the primary application, showcasing comprehensive knowledge of its functionalities and operational intricacies.
• Data Management Acumen: Proven understanding of data usage within the primary application, with the ability to analyse and optimize data flows for improved performance.
• Integration Competency: Previous experience in evaluating and managing integrated applications, ensuring a holistic understanding of their impact on the primary application.
• Effective Communication Skills: Strong interpersonal and communication skills, with the ability to convey technical concepts in a clear and concise manner, facilitating support and guidance for end-users.
• Change Management Awareness: A proactive approach to staying informed about evolving business needs and changing priorities, with the ability to adapt strategies for the continuous improvement of application management.
• Documentation Excellence: Track record of producing thorough and clear documentation, detailing the primary application and its connections to other applications, enhancing organizational understanding and knowledge transfer.