E-Commerce Support Assistant x 2 - Visitor Experience Added Skill (Internal)

About Us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen's House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy 'Charting Our Course' puts our people at the core of its success

The Role

Reporting to the Retail Merchandiser, the E-Commerce Support Assistant Added Skill will provide temporary support to the E-Commerce team for the busy Christmas period running from early November to late December. The team are looking for 2 people to take on this opportunity.

This role will be based within the dispatch office at the NMM supporting the E-Commerce Dispatch Assistant and E-Commerce Assistant with day to day activities. This will include raising transfers on Cybertill, picking stock from the different sites, and packing & dispatching orders.

This is an opportunity to gain an overview of how the E-Commerce team works, gaining an understanding of the different roles, and working in a fast paced environment.

Main responsibilities

Packing and Dispatching Orders

· Checking dispatch notes and labels match, the correct products are packed, in a neat manner.

· Over this period, this can involve around 50-75 orders per day.

Raising Transfers (Cybertill)

· Checking where products are stocked across the sites and raising transfers for products ordered as needed.

· Picking stock from sites as per the transfer raised.

· Booking in stock on Cybertill ready to be invoiced.

General responsibilities

· Work across all RMG sites as required (including Cutty Sark, NMM, QH and Park Row).

· Maintain accurate records of orders dispatched to support the Dispatch Assistant with record keeping.

· Plan and prioritise workload in conjunction with the wider E-Commerce team.

· Communicate effectively with colleagues and follow up outstanding transfers.

Training and support

Full on-the-job training and support will be provided by the E-Commerce team. This includes systems such as Cybertill and Shopify, plus training around use of ladders / manual handling / lone working.

The time commitment is 3 full days per week, within existing contracted hours, normally Monday-Friday, with flexibility as required. If possible, some working on Saturdays may be required. The role is expected to continue for 2 months, from November to late December 2026, and the postholders should be able to commit to this length of time. The postholders will remain within the Visitor and Sales team for employment purposes, including annual leave arrangements.

This is an internal only vacancy. Please only apply if you are currently employed as a Visitor and Sales Assistant or Bookings and Customer Service Coordinator at Royal Museums Greenwich. As the role requires working at least 2 weekdays per week, staff members who currently work weekends only or lunch cover are unfortunately unable to apply.

An added skill is when you undertake a part-time, temporary role with different responsibilities to your current role, during some of the hours you would usually be doing your regular work, with the aim of it being a development opportunity for Visitor and Sales Assistants and Bookings and Customer Service Coordinators. You do not work more hours than your current contracted role, and your salary remains the same.

A member of staff can only undertake one added skill at any one time, and you must have passed your probationary period to be eligible for this role. We recommend you speak to your line manager before applying for an added skill.

In your application, please include why you are interested in the role and what relevant experience you could bring to it.

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.