Administration Team Lead

• Previous experience in an administrative role.
• Ability to minute meetings.
• Organisational skills/managing diary systems and tracking information.
• Experience of managing information on a database
• experience of using computer programs including Excel, Word, and Outlook.
• Excellent and calm telephone manner.
• Patient focused approach.
• Understanding of the need for confidentiality
• GCSEs or equivalent.
• Excellent verbal and written English skills.
• Excellent attention to detail

• Working knowledge of Electronic Patient Record system.
• Experience in office management and supervisory/management role for staff.
• Experience of arranging and conducting interviews and of inducting new staff.
• An understanding of information governance.
• Data analysis and interpretation skills. Knowledge of project management or information analysis.
• Calm under pressure
• Higher Education qualification (i.e., 'A' Level/NVQ III standard) or equivalent.
• IT Skills to RSA3/NVQ Level 3, or equivalent experience.

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

• Manage and coordinate the day to day administration work load
• Answer the health care professional phone line.
• To provide a timely administrative service, ensuring that all referrals received via email or telephone call are tracked through to allocation and/or providing administrative support to the referral process.
• To provide administrative support for meetings as requested and to ensure follow up action is completed, including arranging meetings, producing notes, preparing agendas, ensuring that relevant paperwork is maintained and available to ensure correspondence/information is available.
• The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
• Ideally you will be able to work from either sites to cover two other team members in the same role.

Are you a highly motivated and experienced administrator looking to join the Single Point of Access service in Oxfordshire.?

The Single Point of Access is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy and other community services for people over the ages of 18 and living in Oxfordshire.

SPA team is made up of experienced administrators and clinicians who work closely together. When you start, you'll have line manager and peer support as well as training and other resources to support you do your work effectively.

SPA is spread over two bases, Banbury, and Abingdon, operating 8am-8pm, 365 day a year on a shift pattern basis. Shift patterns are 08:00-16:00, 10:30-18:30 and 12:00-20:00.

This is a substantive role and full time/part-time hours are available - flexible hours can be considered that fit with the service model.

This advert has been reposted, if you have applied in the past 2 months you do not need to apply.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the "supporting statement" element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Job Description and Person Spec (PDF, 110.5KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

Name: Patricia Lemos

Title: SPA Administration Manager

Email: Patricia.Lemos@oxfordhealth.nhs.uk

Telephone: 07345426223