Patient Admin Assistant/Receptionist

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Patient Admin Coordinator in the delivery of a comprehensive administrative service to a specialty team.  This will involve waiting list management for a speciality, in accordance with the Elective Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.  

1.    To be responsible for the provision of a supporting role to the Patient Admin Coordinator to help ensure the efficient running of the service.

2.    Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.

3.    Support with the letter generation process to type letters as required.

4.    Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.

5.    Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate.

6.    Preparing the notes for clinics, including front sheets and referral letters.

7.    To maintain case note tracking on the Patient Administration System (EPR).

• Previous experience in admin setting

• Computer skills

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.