Technical Services Analyst

On-site in Weymouth·Added 6 days ago (last checked 13 Oct)

New Look

179 open roles

Apply

Overview

Commute: Cycle to work and season ticket loan

Skills

The role

THE ROLE

As an IT Infrastructure Analyst, you'll support the backbone of New Look's technology estate. From store systems, distribution centres to cloud platforms & corporate services, you'll help ensure our infrastructure is secure, resilient & ready to scale.

You will support & help guide end-users & the IT support teams across Service. Resolving IT infrastructure-related incidents, service requests & problems in a timely & efficient manner in line with Business requirements & liaising with 3rd Parties where appropriate.

You will also work with our Project Teams to deliver new Projects and be able to follow Change Process.

WHAT YOU'LL BE DOING

Own and support the day-to-day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.

Maintain and enhance hybrid infrastructure across cloud and on-prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.

Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.

Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper-V).

Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.

Provide technical support for retail and distribution systems, including POS/till builds, patching, remote access solutions, and handheld devices.

Manage and support the end-user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.

Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.

Support ITIL-aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.

Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.

Produce and maintain accurate technical documentation, contributing to team knowledge sharing and operational standards.

Participate in a 24/7 on-call rota to support business-critical services.

WHO YOU ARE

Relevant certifications (or equivalent experience):

Microsoft Certified Windows Server Hybrid Administrator Associate

ITIL Foundation

Microsoft Azure Fundamentals

Microsoft 365 Fundamentals

Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services

Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.

Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.

Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.

Experience with MECM (Config Manager) & Endpoint Manager (Intune)

Experience with Active Directory Policy (Group Policy) Administration

Basic Networking skills

Familiarity with monitoring, automation tools and Powershell.

Strong problem-solving skills and ability to manage multiple priorities

Experience with Enterprise Anti-Virus solutions