Financial Markets Infrastructure Services - Technical Analyst

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Do you have a passion for technology and an interest in how global financial markets operate?

We're looking for a Graduate / Junior FMIS Technical Analyst to join our Financial Markets Infrastructure Services (FMIS) team. This opportunity is ideal for recent graduates or candidates with up to 1-2 years of experience who are eager to learn and build expertise across IT support, market data platforms, trading technologies and financial markets infrastructure.

Working alongside experienced engineers and business stakeholders, you'll gain hands-on exposure to the technology that powers global financial markets while developing valuable technical and business knowledge in a fast-paced environment.

If you're curious, motivated and excited to build a career at the intersection of technology and financial markets, I'd love to hear from you.

• Provide 1st, 2nd and 3rd line technical support across Financial Markets technology platforms.
• Support trading floor users with desktop, laptop, mobile, and peripheral technologies.
• Troubleshoot and resolve issues involving Windows, Microsoft Office, Active Directory, email, and collaboration tools.
• Support trader voice and telecommunications systems, including handsets, headsets, turrets, and voice recording solutions.
• Assist with user administration, profile management, and access provisioning.
• Support market data platforms such as Bloomberg and Refinitiv.
• Develop knowledge of trading applications and financial market technologies.
• Help maintain availability and performance of critical business systems used by trading and dealing teams.
• Assist with transaction systems and associated infrastructure.
• Manage incidents, problems, service requests, and changes using ServiceNow.
• Contribute to root cause analysis and high-severity incident management.
• Monitor service quality and identify opportunities for improvement.
• Ensure compliance with technology standards, operational procedures, and support processes.

• Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline
• Previous IT support experience (Helpdesk, Desktop Support, Technical Support, or Infrastructure Support) is advantageous.
• Experience within banking, financial services, or trading environments is beneficial but not required
• Exposure to project delivery or technology operations is a plus.
  
  Technical Skills
• Good understanding of Windows operating systems and Microsoft 365 applications.
• Familiarity with Active Directory and user administration.
• Basic understanding of networking, telecommunications, desktop computing, and client-server technologies.
• Interest in financial markets technology and trading environments.
• Experience supporting mobile devices and end-user hardware is beneficial.
• Knowledge of Bloomberg, Refinitiv, trading systems, or voice platforms would be advantageous but is not essential.
  Personal Attributes
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Collaborative team player with strong interpersonal skills.
• Eagerness to learn and develop technical expertise.
• Ability to remain calm and professional in fast-paced, high-pressure environments.
• Self-motivated, adaptable, and proactive.
• Strong attention to detail and commitment to service excellence.
• Ability to manage multiple priorities effectively