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Senior Decisioning Architect

On-site in London·Added yesterday (last checked 29 Oct)

Nationwide Building Society

251 open roles

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Our summary

Work mode: On-site, London
Experience: 2+ years
Holiday: 25 days holiday

Skills

Requirements

What we're looking for

At least two years' demonstrable hands-on experience using Pega Customer Decisioning Hub. Pega Decisioning Consultant and Pega Certified System Architect certifications are desirable
Hands-on SQL experience, including impact analysis and integrity testing, alongside a good understanding of relational databases
A good understanding of decisioning industry best practice, emerging trends and advances in decisioning technology, with an interest in how these can improve our capability
Working knowledge of the legislation and frameworks governing customer communications and the use of customer data, including GDPR and PECR
An understanding of the end-to-end lifecycle of one-to-one customer communications
Strong analytical, problem-solving and critical-thinking skills, with excellent attention to detail and an ability to spot errors, inconsistencies and anomalies
The ability to translate complex business and customer needs into robust technical decisioning solutions, taking ownership of solution design and working collaboratively with stakeholders through to delivery
Strong written and verbal communication skills, with the ability to make complex topics clear and accessible to different audiences

Pay & benefits

What you'll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub - access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

The role

As one of our senior decisioning practitioners, you'll take complex business and customer needs and translate them into robust technical decisioning solutions. You'll work hands-on with Pega CDH, designing and implementing sophisticated decisioning solutions while maintaining consistently high standards of quality and delivery.

Working collaboratively across teams including Personalisation, Customer Marketing, Customer Strategy, Digital and Customer Experience Platform, you'll build strong relationships and help ensure our decisioning activity delivers joined-up customer outcomes. You'll bring strong analytical and problem-solving skills, turning complex challenges into practical solutions and communicating your thinking clearly to stakeholders.

You'll use data and insight to understand how our customer contact strategies are performing, proactively identifying opportunities to improve them and supporting those improvements from initial idea through to delivery. You'll also contribute to the continued optimisation of Pega CDH and the introduction of new decisioning and personalisation capabilities.

And when things don't go to plan, you'll play a key role in investigating incidents relating to discretionary customer contact, assessing customer impact and helping design and implement solutions. You'll also work with other areas of the organisation to strengthen the controls that underpin our customer communications.

About you

How you'll work

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Hiring process

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam.

About Nationwide Building Society

Industry: Banking

In their own words

About the company & team

Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Additional information

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

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