Senior Change Manager

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

We're recruiting Senior Change Managers within Business Readiness & Service Delivery, both with the same role specification. In either position, you'll lead the readiness and change activity that helps Business Banking implement change safely and effectively. Within the Business Readiness, Change Management and User Testing pillar, you'll set direction for an allocated team and portfolio, ensuring our customers, colleagues and services are prepared for implementation.

We support small and medium businesses and larger enterprises to build livelihoods, create jobs and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and ready to deliver more 'simply brilliant experiences'.

You'll bring together impact assessment, stakeholder priorities, knowledge, training and communications readiness, alongside user testing, acceptance and risk mitigation. Working with senior business, programme and control stakeholders, you'll challenge readiness evidence, resolve dependencies and provide clear recommendations to those accountable for acceptance and go-live decisions.

This is an opportunity to combine team leadership with practical delivery assurance. You'll navigate competing priorities, make risks and capacity constraints visible, and use customer and service insight to help embed change that protects service continuity and improves customer and colleague experience.

You'll lead readiness and change management across your allocated portfolio, setting priorities, aligning team capacity and overseeing integrated plans with clear milestones, owners and acceptance criteria. You'll challenge customer, colleague, process and service impacts, resolve cross-initiative dependencies and secure stakeholder commitment to the knowledge, training and communications needed for successful implementation. Your remit will include Business Readiness Gateway submissions, evidence quality, stakeholder reviews and follow-up actions, alongside coordination of workforce and recruitment readiness dependencies for the NBS launch. Recruitment decisions remain with authorised recruitment and business owners. You'll also coach your allocated team and create clarity on responsibilities and delivery expectations.

You'll oversee business user acceptance testing and the quality of readiness evidence, ensuring defects, residual risks and service impacts are understood before authorised owners make acceptance and go-live decisions. You'll provide senior stakeholders with a consolidated view of readiness, capacity, risks and required decisions, escalating material gaps early. Following implementation, you'll oversee adoption and handover, use customer feedback and service indicators to identify emerging issues, and simplify or automate repetitive reporting to improve insight and control.

Additionally, you will also support the design and implementation of processes to ensure compliance with FCA and other relevant regulatory or legislative requirements. You'll ensure these processes are clear, accessible, operationally effective, and aligned with the Society's strategy and risk appetite.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

We are happy to consider flexible working approaches to help you perform at your best.

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam.

The hiring manager for this role is Mark Wilson, and the main recruitment contact is Kirsty Packer.