Change Specialist

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Join our Operations Change Management team as a Change Specialist within Unsecured Lending's Customer Strategy and Operations function. This is an opportunity to take ownership of meaningful operational change from initial assessment and prioritisation through to implementation and benefits review. You'll play a key role in shaping what changes are delivered, when and why, using insight, evidence and sound judgement to balance customer outcomes, regulatory requirements and commercial impact.

Working across operational teams and business functions, you'll influence decisions, overcome barriers and drive improvements to systems, processes and procedures that make a real difference for our customers and colleagues. We're looking for an experienced and proactive change professional who enjoys solving complex problems, communicates with clarity and confidence, and takes pride in delivering high-quality outcomes with strong ownership and accountability from concept through to successful embedding.

You'll take ownership of operational change from assessment through to successful delivery and embedding, using data, insight and sound judgement to shape recommendations that balance customer outcomes, regulatory requirements and business priorities. Working closely with business, risk and compliance teams, you'll evaluate impacts, challenge assumptions, identify dependencies and help ensure the right changes are delivered at the right time for the greatest benefit.

Using a transparent, evidence-based approach, you'll manage and prioritise a pipeline of change, clearly articulating trade-offs, influencing decisions and navigating competing demands. You'll lead implementation activities from planning and stakeholder engagement through to testing, training and launch readiness, ensuring risks are effectively managed and colleagues are equipped to support change successfully.

Beyond delivery, you'll measure outcomes, track benefits and drive continuous improvement to ensure lasting results for customers and the business. You'll maintain visibility of upcoming change, provide clear communication on priorities and progress, and build confidence across stakeholders by setting expectations, resolving challenges and keeping change moving forward.

We're looking for someone who can demonstrate a strong track record of leading operational change and delivering measurable improvements for customers, colleagues and the business. If you enjoy solving complex problems, making evidence-based decisions and working with others to achieve positive outcomes, we'd love to hear from you.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam.

The hiring manager for this role is Sharon Nicholson, and the main recruitment contact is Lorraine Ifil.