Business Services Co-ordinator

***INTERNAL APPLICANTS ONLY ***

We're looking for a Business Services Co-ordinator to join us at Ightham Mote and Knole. You'll provide efficient, proactive and flexible business services support across both properties, delivered to a consistently high standard. This role will be based mainly at Knole.

You'll be reporting to the Business Services Lead, and supporting office-based Business Services staff and volunteers in their roles, as well as working with wider staff and volunteer teams across both sites.

This is a part-time role 22.5 hours a week, 0.6 FTE. As the properties are open 363 days a year, occasional weekend working (typically 1 day per month) and a proportion of bank holiday working will be required.

Your responsibilities will include records, systems and process management, group bookings and events coordination, handling visitor enquiries, banking, soft facilities management and finance reports and administration. You'll use your knowledge of Microsoft Office 365 to work efficiently and effectively. And you'll be comfortable learning and using the National Trust's bespoke business systems.

Working with minimal supervision, you'll use your initiative to manage day-to-day duties and make routine decisions. You'll provide supervisory support to colleagues and help oversee office volunteers to ensure everyone is working consistently and in line with relevant national systems and procedures.

You'll build and maintain positive relationships with local supporter groups, contractors, suppliers, and other external stakeholders. You'll always be looking at how you can offer support beyond your team, including working outside the office with visitors on busy days.

Ightham Mote is a beautiful 700-year-old moated manor house, surrounded by stunning gardens and over 500 acres of freely accessible estate. Romantic and picturesque, it's nestled in the Kent countryside between Tonbridge and Sevenoaks.

Knole sits proudly in the heart of Sevenoaks. The estate boasts historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and conservation studio set in a 1000-acre medieval deer park.

We are passionate about caring for these wonderful properties and visitors are central to everything we do. We are a busy team, who like a challenge and deliver at pace. We work collaboratively as a team across two historic sites that are open 363 days a year. We are hands on and work together to get the job done and create exceptional visitor experiences.

We'd love to hear from you if you're:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.