People Connect Associate in London

Supports HR operations by resolving inquiries, improving processes, ensuring efficiency, maintaining documentation, and enhancing the employee experience.

• Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency, and employee experience; support operational work across the Moody's People Team to drive efficient and consistent processes
• Remain informed with current and innovative People practices, improving the effectiveness of HR processes
• Act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
• Leverage knowledge bases to provide consistent and attentive customer service to Moody's employees; provide guidance on basic inquiries across all areas of the employee lifecycle, tracking all cases through ServiceNow in a timely and thoughtful manner
• Direct employees to the appropriate resources when needed; escalate cases after reviewing against team guidelines if further assistance is determined; support prioritized employee cases raised within the time zone
• Establish strong working relationships across global and regional operations teams to support technology and HR processes
• Process, verify, and maintain documentation relating to all aspects of the employee lifecycle

• 1-2 years of experience in Human Resources, Customer Service, or a data-related field
• Strong oral, written, and interpersonal communication skills in English (English required)
• Excellent customer service skills
• Passion for building effective HR processes and data analysis that deliver exceptional user experiences
• Understanding of end-to-end user experience for HR processes
• Ability to use existing procedures to solve routine or standard problems
• Business-driven and team-oriented demeanor with the ability to work collaboratively within a team
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment, adapting to new technologies when needed
• Sound judgement and discretion with sensitive information, escalating when appropriate
• Effective listening skills and a growth mindset to service a diverse employee population
• Commitment to continual process improvement
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use