Relief Front of House Officer

On-site in London·Part-time·Added yesterday (last checked 31 Oct)

Mitie

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Our summary

Salary: £14.80 an hour
Work mode: On-site, London
Contract: Part-time
Closing date: Apply by Monday 30 November

Skills

Requirements

What we're looking for

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

Pay & benefits

What you'll get

Job Title: Relief Front of House Officer - Customer Service
Location: London sites
Salary: £14.80 Per Hour + Excellent Staff Benefits

The role

This is a Customer Service role with Porter and Messenger service duties.

As part of the FOH support team, you will:

Act as a focal point for receiving and greeting Guests, Visitors and external Client Staff to the location.
Answer the telephone and undertake all aspects of the reception Porter and Messenger services.
Check identities of attendees and issue passes, host visitors as required.
Set up rooms and venues as requested, assist the site management to relocate furniture and items as per requests.
Receive all the internal and external mail for the site. Check, divide and distribute the posts to the personnel onsite accordingly.
Collect all the post to be franked accordingly before cut-off time.
Provide support to the customer services team as required.
Ensure that all operational procedures are followed.

What you'll do

Undertake all duties as described in accordance with the Reception Procedures Manual.

To maintain the appropriate standards of conduct, dress, hygiene and appearance of a "Front of House" appointment, whilst being polite, efficient and presentable at all times.
To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
To be readily able to answer any questions and / or find out the answer promptly.
To receive and look after guests until they are met by their host.
To ensure that the security of the premises is maintained as far as is practicable.
To maintain a quality reception area.
To provide a booking service for rooms.
To provide a helpdesk service for reactive maintenance.
To maintain the telephone system as directed.
To liaise with the customer services team with regard to customer care.
To Set up of meeting room space to the client's specification requirements.
To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
To take delivery of post both internal/external.
To deliver and collect post to and from different departments around the building.
To use the franking machine and other equipment to send post.
To sort post ready for collection.
To use the computer to answer email queries.
To report any building faults or H&S concerns.
To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
To comply with the Clients policies on Recycling and waste disposal.
To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
To replenish equipment and crockery etc that is required for service, before, during & after service.
To ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
To attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development.
To undertake other reasonable tasks as requested.

How you'll work

Hours: Guaranteed 24 Hours per week, Days/Nights/Weekends

Person Specification

Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone.
Intermediate level Microsoft applications skills - outlook, word, excel
Flexible and willing approach to work
Ability to work on own initiative
Enthusiastic and Hardworking
Good time keeper
Must be reliable and well organised
Good standard of general education
Good communication skills - specifically verbal preferably with a second language

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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