Guest Services Assistant

Job Title: Bank Guest Services Assistant - Front of House
Department: Front of House / Patient Services
Hours: Flexible - 12-hour shifts between 8:00am and 8:00pm, including weekends and Bank Holidays as required
Location: The London Clinic
Salary: £13.20 per hour
Contract: Bank

About us

The The London Clinic is one of the UK's leading independent hospitals, providing exceptional care to patients from the UK and around the world.

With eight state-of-the-art facilities located in the heart of London's renowned medical district around Harley Street, we deliver a comprehensive range of services including complex medical and surgical procedures and specialist cancer care.

Our Front of House team is at the heart of the patient experience, creating a welcoming, safe, and supportive environment for every patient, visitor, and consultant. We pride ourselves on delivering exceptional customer service and ensuring every interaction reflects our commitment to excellence.

Guided by our values of We go further, We work as one, and We personalise care, we are looking for people who share our passion for providing outstanding service.

The Role

We are seeking friendly, professional, and customer-focused Bank Guest Services Assistants to join our Front of House team on a flexible, as-needed basis.

As one of the first faces our patients and visitors see, you'll play a vital role in creating a welcoming and reassuring environment from the moment they arrive. You'll provide support across our Front Hall and wider hospital, assisting patients, visitors, consultants, and colleagues while ensuring the highest standards of customer service are maintained.

This is a varied, hands-on role that combines hospitality, patient support, portering, and reception cover. No two days are the same, making it an excellent opportunity for someone who enjoys working with people in a dynamic healthcare environment.

What We Are Looking For

• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• A friendly, professional, and approachable manner
• Strong organisational skills with the ability to multitask
• Calm and confident when working in a busy environment
• Good IT skills, including Microsoft Office
• Reliable, flexible, and able to work independently or as part of a team
• A proactive attitude with a willingness to support colleagues across different areas
• Commitment to delivering exceptional customer service and patient care

Desirable

• Experience within healthcare, hospitality, luxury hotels, or a corporate front-of-house environment
• Knowledge of the local London area
• First aid training
• Experience using healthcare or patient administration systems
• Additional language skills

Why Join Us

You will become part of a dedicated Front of House team supporting patients at one of the UK's most respected independent hospitals.

We offer:

• Flexible Bank working opportunities
• A varied and rewarding role where no two days are the same
• The opportunity to make a meaningful difference to patients and visitors every day
• A supportive and collaborative team environment
• Ongoing learning and development opportunities
• Experience working within a leading private healthcare organisation

We are committed to safeguarding and promoting the welfare of adults at risk, children, and young people. Pre-employment checks, including a DBS check where applicable, will be undertaken in line with industry standards.

The The London Clinic is proud of its diverse workforce and welcomes applicants from all backgrounds. If you have the skills and experience for this role, we would love to hear from you.