Quality Manager

Job Title: Quality Manager (3 Days per Week)

Department: Pathology

Location: 116 Harley Street

Salary: Dependent on Experience

Help us make Q-Pulse part of how quality happens every day, not just where quality documents live.

Do you thrive in a fast-paced environment where quality, compliance and continuous improvement are integral to patient care?

Behind every test result, diagnosis and clinical decision is a dedicated team working to ensure the highest standards of quality, safety and reliability. At The London Clinic Pathology, quality is more than a regulatory requirement. It's fundamental to everything we do.

We're looking for an experienced and hands-on Quality Manager to help drive the next stage of our quality journey.

A key focus of this role will be further embedding Q-Pulse across our Pathology service, ensuring it becomes a practical, valuable tool that supports quality management, risk reduction and continuous improvement across all laboratory disciplines.

Working closely with laboratory teams and senior leaders, you'll help maximise the use of Q-Pulse across document control, incidents and non-conformances, CAPA, audits, risk management, training and quality metrics. You'll identify opportunities to streamline processes, improve visibility and reporting, and encourage engagement with the quality management system across the department.

This is not simply a role maintaining an existing quality management system. We're looking for someone who can challenge established ways of working, improve system configuration and workflows, drive user adoption and help foster a proactive quality culture throughout a complex and evolving diagnostic service.

If you have experience working within an ISO 15189 accredited laboratory environment, understand the requirements of UKAS accreditation, and enjoy translating quality systems into practical improvements that benefit both staff and patients, we'd love to hear from you.

What you'll be doing

• Participate in management meetings and contribute to departmental decision-making, strategy and policy development.
• Maintain a detailed understanding of the areas for which you are responsible, including statutory and accreditation requirements, governance frameworks, risk management processes, audit programmes, CAPA activities and pathology policies and procedures.
• Promote and deliver education and training in quality management principles and best practice across the Pathology service.
• Maintain and develop the Pathology Quality Manual, ensuring compliance with regulatory and accreditation standards.
• Manage and continuously improve document control processes within the Quality Management System.
• Investigate service complaints, incidents and non-conformances, ensuring appropriate immediate actions are taken and robust corrective actions are implemented and monitored.
• Lead and coordinate internal audit programmes against defined quality objectives and performance measures, ensuring effective follow-up and continuous improvement.
• Support external inspections and assessments, coordinating responses to findings and ensuring corrective actions are completed and evidenced appropriately.
• Monitor feedback and requirements from pathology service users, ensuring these are reflected in quality objectives and performance measures.
• Provide expert advice and support to Discipline Managers, Chief Biomedical Scientists and Quality Leads on quality management matters.
• Identify opportunities for improvement and lead projects that enhance quality, efficiency and service delivery across the department.
• Represent Pathology at departmental, organisational and external meetings as required.
• Effectively supervise and coordinate staff seconded from other pathology sections who are supporting quality management activities and projects.

What we're looking for?

We're seeking a collaborative and influential quality professional who combines strong technical expertise with the ability to engage colleagues across a busy laboratory environment. You will be passionate about continuous improvement, comfortable challenging existing practices and experienced in supporting quality within an accredited pathology setting.

ESSENTIAL REQUIREMENTS

DESIRABLE REQUIREMENTS

QUALIFICATIONS

BSc Biomedical Science or equivalent.

Previous HCPC registration.

Higher degree.

Current HCPC registration as a Biomedical Scientist.

EXPERIENCE

Experience in KPI development, management and reporting.

Experience working within ISO 15189 accredited laboratories.

Experience supporting UKAS assessments.

Experience within one or more pathology disciplines.

Extensive experience in KPI development, management and reporting.

Experience leading UKAS inspections and accreditation activities.

Experience across multiple pathology disciplines.

SKILLS

Experience using Q-Pulse or an equivalent Quality Management System.

Experience implementing and optimising Q-Pulse applications and workflows.

What you'll be part of

The London Clinic Pathology is a high-performing, clinically focused laboratory service at the heart of one of the UK's leading independent hospitals. We combine the pace and complexity of a major diagnostic service with the opportunity to innovate, improve and implement change quickly.

Our teams support complex and specialist patient pathways, working closely with clinicians across The London Clinic and external healthcare partners. We are ambitious about the future of pathology, investing in quality, technology, digital transformation and new diagnostic capabilities while keeping exceptional patient care at the centre of everything we do.

This is a fantastic opportunity for someone who wants to make a visible impact, helping shape how quality is managed, measured and continuously improved across a growing and evolving pathology service.

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, you're part of something bigger, making a real difference to patients and to each other every day.

As the UK's largest independent charitable hospital, we care for more than 120,000 patients each year. What makes us different is what we do with that success. We reinvest it into our services, our technology and, most importantly, our people.

From developing innovative ways of delivering care to supporting continuous learning and career progression, we are always looking ahead.

Based in our main hospital, you'll be part of a team delivering care across 234 beds, 10 operating theatres and a 13-bed intensive care unit. Working alongside more than 1,300 colleagues and over 700 consultant surgeons and physicians, you'll join a community united by a shared commitment to exceptional patient care.

We are proud to be the only independent healthcare provider recognised within the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• Life insurance - Receive life cover worth four times your annual salary.
• Private medical cover - Following successful completion of probation, access our employee private medical scheme.
• Pension - Join our pension scheme and enjoy matched contributions.
• Employee assistance programme - Access confidential support, practical advice and wellbeing resources whenever you need them.
• Blue Light Card - Enjoy thousands of discounts across retail, leisure, travel, technology and more.
• Cycle to Work scheme - Save money while supporting a healthier and more sustainable commute.
• Electric car scheme - Make the switch to an electric vehicle through our affordable salary sacrifice programme.
• Subsidised staff restaurant - Enjoy a range of healthy and affordable meal options on site.
• Recognition programmes - Celebrating and rewarding the outstanding contributions of our people.

How to find us

Our main hospital is based at:

20 Devonshire Place, London, W1G 6BW

Located in the heart of central London, close to Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street