Helpdesk & Compliance Co-ordinator

ROLE: Helpdesk Administrator HOURS: 40 hours - Full Time LOCATION: York - Millsike HMP

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Helpdesk Administrator who will provide efficient administrative and helpdesk support, ensuring maintenance requests are managed effectively while delivering excellent customer service and contractual compliance.

• Work closely with operational teams to manage incoming calls, emails, and allocate work based on agreed priorities.
• Ensure all reported faults, maintenance requests, and service calls are processed promptly and accurately.
• Monitor the completion of Planned Preventative Maintenance (PPM) and Helpdesk tasks to ensure contractual compliance.
• Log and process quotations, invoices, timesheets, material orders, and goods received notes, maintaining accurate auditable records.
• Schedule reactive maintenance and helpdesk call-outs, manage job workflows, and raise corrective maintenance tasks following completed PPM activities.

Applicants must meet the below defined requirements for the role.

• Previous administrative experience within a busy office, helpdesk, or facilities management environment.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience updating and maintaining systems and databases with a high level of accuracy.
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent communication skills and the ability to work collaboratively within a team environment.