Head of Offender Management Services

On-site in York·Full-time·Added yesterday (last checked 6 Nov)

Mitie

1496 open roles

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Our summary

Salary: £52,000 - £55,000 a year
About £3,390 - £3,540 a month after tax.
Work mode: On-site, York
Contract: Full-time
Experience: Senior level
Closing date: Apply by Sunday 6 December
Holiday: 33 days holiday inc. bank holidays

Skills

Requirements

What we're looking for

Excellent knowledge and understanding of Offender Management.
Strong leadership skills.
Strong communication skills, both verbal and written.
Technical knowledge of relevant prison legislation, policies, standards, inspection and audit processes; and knowledge of the wider criminal justice system.

Nice to have

Knowledge of risk management tools
Experience of project/ work planning, monitoring and reviewing
Good IT skills, including knowledge of Word, Excel & PowerPoint.

Pay & benefits

What you'll get

Salary - £52,000 to £55,000 DOE

Ongoing development and career progression opportunities
Supportive and inclusive team environment
Health and wellbeing support services
33 days annual leave (inclusive of Bank Holidays)
Free on-site parking, including EV charging points
Free access to on-site gym facilities
Free meal during shifts from our subsidised staff canteen
Eligibility for a Blue Light Discount Card

The role

What you'll do

You will be responsible for oversight and delivery of services across a multi- disciplinary team of staff including the Offender Management Unit, case management administration, Keyworker activities, Resettlement requirements and Interventions. You will be expected to work alongside peers, specifically from Psychology, Probation, People Plus and The Forward Trust to ensure prisoners can access needed support and resource to meet sentence planning and resettlement objectives.

You will lead a vibrant and proactive department to ensure that prisoner risk and need is met. This includes engaging with and providing oversight for a number of external service providers to ensure an excellent quality of service delivery. Support, supervise, motivate and monitor staff to ensure an effective service is delivered across the Prison. As well as lead on the delivery of a safe, secure and decent environment creating a 'Rehabilitative & Restorative Culture' for staff and prisoners.

Work alongside HOMDs to ensure effective leadership and direction within the department.
Ensure effective performance, quality and assurance processes are in place.
Manage the day-to-day delivery of offender management and OASys policy, practice and procedures and associated communication strategies to ensure compliance with the relevant standards, including security instructions.
Develop and maintain effective working relationships and communication with internal and external departments and agencies involved in all aspects of offender management delivery to ensure the process is adhered to.
Undertake the supervision role within the OASys and offender management processes to ensure compliance with the relevant standards.
Co-ordinate the application of the offender management process for all sentenced offenders to ensure compliance with the relevant standards.
Advise on all movements of offenders in and out of the prison to ensure contractual numbers are maintained and prisoner profile is in line with the needs of the prison.
Manage the risk management procedures in compliance with public and child protection and harassment standards and update and maintain local policies accordingly.

The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.

Additional Benefits

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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