Guest Services Receptionist

Be part of the Guest Services Team in Puddle dock!

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Do you love providing excellent customer service and putting customer and clients at the front of all you do?

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Effective management of administrative and data driven tasks such as but not restricted to; monthly visitor figures, no show report, meeting room data, using onsite Condeco booking system, stock take of audio-visual equipment, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Maintain up to date health and safety folders, with direction from the regional Guest Services Manager.
• Co - ordinate and support with the general running's of the building and support adhoc tasks with other service lines on site.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

Network Rail, 1 Puddle dock, London, EC4V 3DS
Monday - Friday 0800 - 1700
£14.80 an hour

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

You'll have:

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.

If this sounds like you, then we want to hear from you!