Guest Services Ambassador

On-site in London·Full-time·Added 3 days ago (last checked 28 Oct)

WSH Group

843 open roles

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Our summary

Salary: £33,279 a year
About £2,290 a month after tax.
Work mode: On-site, London
Contract: Full-time

Skills

Pay & benefits

What you'll get

What's in it for you?

Excellent holiday allowance
Pension contributions,
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme.
24-hour personal helpline for employees, providing counselling & information services.
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Our Training Academy provides excellent training and development opportunities for our people.

The role

Our client, a globally recognised law firm based just moments from Moorgate Station, has opened the doors to a stunning new workplace. And we are looking for an exceptional Guest Services Ambassador to help bring this vibrant space to life.

About the Role
This is a dynamic, people-focused position that blends reception, lobby hosting welcome services, events support, and switchboard duties. No two days will look the same.

You will be the first friendly face everyone sees - colleagues, clients, and visitors alike. You’ll set the tone with warmth, confidence, and a proactive approach that makes every interaction feel effortless.
This role is perfect for someone who thrives on movement, variety, and human connection. You’ll be a calm, approachable presence in a fast-paced environment, always ready to step in, support the team, and elevate the guest experience.

You won’t just be greeting guests. You will be shaping the culture of a brand-new workplace. Your presence, energy, and professionalism will help create an environment that’s inclusive, inspiring, and memorable.

What you'll do

What You’ll Be Doing

Delivering a 5* welcome experience from the moment guests arrive
Supporting reception, events, and switchboard operations with professionalism and flair
Building strong relationships with internal teams and external visitors
Managing room reservations and ensuring spaces are set up to the highest standard
Staying agile and adaptable to the changing needs of the day
Creating a warm, inclusive, energising atmosphere throughout the workplace

Job Description

Shift pattern: 40 hour per week, with shifts usually falling between 7am-10pm from Monday to Friday.
Salary: £33,279

Qualifications

What We’re Looking For
You’ll shine in this role if you are:
•   Naturally warm, confident, and people-focused
•   Experienced in customer service, hospitality, or front-of-house roles
•   Skilled in communication, organisation, and problem-solving
•   Comfortable juggling multiple tasks while staying calm and polished
•   Passionate about delivering exceptional service and creating meaningful connections
•   Familiar with room booking systems and workplace coordination

If you love fast-paced environments, thrive on human interaction, and want to be part of something transformative, we’d love to hear from you.

About WSH Group

WSH Group is a hospitality and catering business. Its advertised roles cover kitchen and food service positions such as chefs, catering assistants, kitchen porters, baristas and front-of-house staff, as well as management roles including chef managers, general manager and events manager.

Its careers page also lists branded operations such as Caterlink, Benugo, Genuine Dining and BM Caterers, and includes lounge hospitality work such as Lounge Host roles for the British Airways Lounge in Aberdeen.

In their own words

About the company & team

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

All open roles at WSH Group