Receptionist in London

Company Description

Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are seeking a professional and customer-focused Receptionist to join our team within a prestigious corporate environment. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and creating an outstanding first impression for visitors, clients, and colleagues.

As the face of the business, you will provide a warm and professional welcome while ensuring the smooth day-to-day running of reception, meeting room management, visitor coordination, and workplace support services.

Key Responsibilities

Reception & Guest Experience

• Provide a professional, friendly, and engaging welcome to all visitors, guests, and clients.
• Act as the first point of contact for employees and visitors, delivering a five-star customer experience.
• Manage visitor arrivals, registrations, and departures efficiently.
• Proactively anticipate guest needs and ensure expectations are consistently exceeded.
• Handle enquiries, requests, and issues promptly and professionally.

Workplace & Meeting Room Support

• Coordinate meeting room bookings and ensure rooms are prepared to the highest standard.
• Support hospitality requirements, including guest coordination and meeting support.
• Work closely with Workplace, Catering, and AV teams to ensure seamless meeting and event delivery.
• Ensure reception, meeting rooms, and client areas remain presentable and professional at all times.
• Report any facilities or service concerns to the relevant departments.

Visitor & Access Management

• Manage visitor access procedures and maintain accurate visitor records.
• Verify identification where required and ensure visitors follow site protocols.
• Direct contractors, suppliers, and visitors to the appropriate locations.
• Support building security procedures and escalate any concerns appropriately.

Communication & Administration

• Maintain accurate records, logs, and reports where required.
• Monitor shared inboxes, answer telephone enquiries, and respond to requests professionally.
• Liaise with internal stakeholders to ensure an exceptional workplace experience.
• Support the wider front-of-house team with additional administrative and operational tasks.

About You

The ideal candidate will have:

• Previous experience in a corporate reception, hospitality, hotel, airline, or customer service environment.
• Exceptional communication and interpersonal skills.
• A polished and professional presentation.
• A proactive, flexible, and solutions-focused approach.
• Strong organisational skills and excellent attention to detail.
• The ability to remain calm and professional in a busy environment.
• Good IT skills, including Microsoft Office applications.

What We're Looking For

• A genuine passion for customer service and guest experience.
• The ability to build strong relationships with visitors, clients, and colleagues.
• A positive, can-do attitude and willingness to support the wider team.
• A professional individual who takes pride in delivering a first-class reception service.

If you thrive in a customer-facing role and enjoy creating memorable experiences while ensuring the smooth running of a busy corporate reception, we would love to hear from you.

Hours: 08:00 - 18:00

Salary: £36,400 - 40 Hours per week.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.