Receptionist

Job Purpose

The Receptionist is responsible for delivering a professional, efficient, and welcoming front-of-house service to visitors, clients, contractors, and employees. As the first point of contact for the organisation, the Receptionist is expected to consistently uphold high standards of customer service while providing effective administrative and operational support.

Key Responsibilities

Front of House & Customer Service

• Greet and welcome visitors, clients, and contractors in a courteous and professional manner.
• Manage visitor registration procedures and issue visitor passes in accordance with site requirements.
• Direct visitors promptly to the appropriate individual or department.
• Answer, screen, and transfer incoming telephone calls efficiently and professionally.
• Respond to general enquiries received by telephone, email, or in person in a timely and appropriate manner.
• Administrative Duties
• Ensure reception and waiting areas are maintained to a consistently high standard of presentation.
• Coordinate meeting room bookings and ensure rooms are appropriately prepared for scheduled meetings.
• Manage incoming and outgoing correspondence, parcels, and courier deliveries.
• Maintain accurate and up-to-date records, databases, and administrative documentation.
• Provide general administrative support to relevant teams as required.
• Responsible for car park data maintenance
• Access card maintenance

Security & Compliance

• Adhere to all site security procedures, including established visitor management processes.
• Promptly report any security, health and safety, or operational concerns through the appropriate channels.
• Maintain the confidentiality and appropriate handling of company, employee, client, and visitor information at all times.
• Support emergency response and evacuation procedures as required.

Facilities Support

• Monitor office supplies and coordinate replenishment when necessary.
• Liaise professionally with contractors and service providers attending the site.
• Support the coordination of workplace events, meetings, and hospitality arrangements.
• Contribute to workplace experience initiatives designed to maintain and enhance customer and employee satisfaction.

• Professional, courteous, and approachable.
• Positive, proactive, and solution-focused.
• Strong attention to detail and commitment to maintaining high standards.
• Dependable, punctual, and well organised.
• Ability to establish and maintain effective working relationships with colleagues, clients, contractors, and visitors.
• Demonstrable commitment to delivering consistently high standards of customer service.